SONY AIT-3 Tapes not being recognized

Posted on 2005-05-13
Last Modified: 2010-05-19
I have a Sony LIB-162/3 AIT Tape Library.  All Tapes are new & Sony Branded

Slots 7 - 10 are reading unknown.  When I try to Inventory, Catalog, or Verify these tapes I get an error message stating:
"The media in HA:1 ID:1 LUN:0 SONY SDX-700C is blank or it may contain a backup which this drive cannot recognize.  Replace the media in HA:1 ID:1 LUN:0 SONY SDX-700C.  Do you want to continue?"  Repsond YES  Respond NO

This happens on all four tapes.  Any ideas?
Question by:Indy_IT_Admin

    Accepted Solution

    Not knowing what kind of Archive/Backup software you are using to access these tapes or the OS...

    In order of things I would check:

    (1)Did this drive come with any sort of software installation procedure?  Make sure the proper drivers have been installed from the installation procedure.
    Many OS's have auto recognition of hardware.  Unfortunately with more esoteric hardware (an AIT library being in this category) it often installs the incorrect
    driver (usually the lowest functional equivalent).  Even though it appears to recognize the device you end up with a non-functional installation.

    (2)Is there some sort of configuration procedure for your Archive/Backup software?  Was it followed? (To identify your backup device to the software)

    (3)Is there some sort of media initialization procedure that your Archive/Backup software requires before writing (or reading) the tapes?  Check (2)the documentation.
    LVL 1

    Author Comment

    I use BE.  These were new tapes (all 15 plus one cleaning tape).  It will back up  to the tapes it recognizes

    Expert Comment

    (1)Can you check the Backup Express UI to confirm that it is recognizing your proper device model.

    (2)Try swapping one of the tapes it recognizes to  slots 7-10.  This will verify that it isn't a media problem.

    (3)Do you have more than one of these Tape Libraries?  If so can you swap with a working unit?

    Expert Comment

    Make sure you are also running the latest driver:

    Expert Comment

    But read the red notice in the middle of the page first
    "Please read before downloading any Windows drivers"
    LVL 1

    Author Comment

    1.  It does recognize the device model though I have to choose "Drive Pool" instead of the drive name to get it to work at all.

    2.  It is not the Media.  The media works in a different drive

    3.  Only One tape library

    4.  It is a Novell Box not Windows
    LVL 87

    Expert Comment

    I don't know BE for netware (used to use Arcserve), but probably BE works similarly. You have to setup the device, like assign tapes to slots (slot1 - mon, slot2 -tue, slot10 - cleaning tape etc). It looks as if only the slots up to 7 have been setup. Check all the BE tools you have installed. You are probably managing BE via a Windoze Administration box. Make sure all BE utils are installed on that box so you can configure BE. Maybe also make a link to this question in the netware area and include the netware version.

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