Folders expanded by default

Posted on 2005-05-13
Last Modified: 2011-09-20
One of our users, when he starts Outlook, always has his folders expanded by default. We would like to turn this behavior off, but there does not appear to be a setting for this. In fact, we have no idea why his folders are doing that. Anyone know?


Question by:RichardFox
    LVL 21

    Accepted Solution

    This can be caused by add-ins, so the first step I would recommend would be to:
    2.  click on add-in manager, uncheck everything, click OK
    3.  click on com add-ins, uncheck everything, click OK
    4.  restart Outlook, set folders as desired, close and restart Outlook, see if all folders are expanded

    If the problem doesn't go away with the add-ins disabled, you can turn them back on.  And then please reply with the version of Outlook and whether the folders are in a Personal Folder (PST) or an Exchange Mailbox.

    If the problem does go away, you should check 1/2 of the add-ins and see if the problem returns.  If it does then the problem is in those add-ins, if not it is in the other 1/2.  Using the 1/2 with the problem, turn on 1/2 and leave 1/2 off.  Continue until you pinpoint the addin with which the problem occurs when checked and doesn't occur when unchecked.
    LVL 6

    Expert Comment

    If you're using Exchange, you may want to look at this article:

    LVL 5

    Expert Comment

    If the add-ins troubleshooting above doesn't fix the problem, try running detect and repair from the Outlook help menu - ther eis an option to discard any customized settings.

    Other than that, a quick Outlook profile rebuild might take care of this - how to do this depends on your version of the client, so let us know if you need further instructions.

    Author Comment

    Outlook 2003. Thanks folks - I am trying to get in touch with the user now, will work with him and get back to you next week on this. Thanks very much


    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Use these top 10 tips to master the art of email signature design. Create an email signature design that will easily wow recipients, promote your brand and highlight your professionalism.
    Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    754 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    14 Experts available now in Live!

    Get 1:1 Help Now