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cannot open link in web client


We have a community that uses the Outlook Web Access client to get their email.
Some of the emails they receive have links.

Our problem happens when a user clicks to open a link in the web client.  A pop-up "Connect to..." window appears requiring a logn name/password.  If the user enter his/her email login name/password, the continues to ask for it for a total of 3x and then an error message appears "error:  access is denied".  We tried different login combinations and even the administrator but still receive the same error.

I noticed in the url address of the error screen that the "redir asp?" statement was part of the url address.  I am able to get to the link typeing it straight out on the address line, so it appears to me that the redirect is not negotiating the address from the web access client or maybe there is a level of security that it needs.

Any assistance to resolve this would greatly appreciated.
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rmdalere
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rmdalere
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1 Solution
 
travalCommented:
Look at this article, see if it is on target with your problem:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;817312

I know there was a problem with Exchange 2003 OWA, when SP1 was not applied to the Exchange Server.  Any chance that is what you are using?  I believe 2003 SP 1 fixed a redirection problem for OWA.
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A.V.Lead EngineerCommented:
Try typing the domain/username
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A.V.Lead EngineerCommented:
Also, make sure the users accounts have the right to use OWA
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travalCommented:
The domain\username would be appropriate if the resource the link points to is an internal resource, but not if it is to a public resource on the Internet.  Is that the case?  Does this occur for links to public sites?

I think the user accounts having rights to use OWA is off base, how could they access the email that has the link if they didn't have OWA access????
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A.V.Lead EngineerCommented:
Depends on what version of Exchange they are using.  For example, in Server 2003 SBS with Exchange 6.5 you have to make sure its enabled in the Exchange features of the users account. If it disabled they will not be able to gain access.  I am under the impression that their Exchange server is an Internal resource.  Unless, these clients are connecting to OWA from within the network then they may very well have to use the domain/username entry.  When I connect to OWA from home or my cell phone I have to type in the domain first in order to gain access.
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rmdalereAuthor Commented:

I am not able to get any links public or not without first getting the login screen.
Using outlook that is not web based allows me to hit any of the links without fail.
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travalCommented:
nytekgirl , either I am comletely off base about what the problem is, or you are.  Maybe it's me but I just don't see where you are going with this.

It is my understanding that the user is clicking on a link in an email that is received thru OWA, and the link does not open correctly.  If they type the URL that is displayed in the message directly into the browser address bar the page opens as expected.  Obviously if they are accessing their email and clicking on a hyperlink within the message body, then they have already satisfied any security requirements for the OWA server.

So I assume that you are implying that the user has not yet bypassed the OWA security, and therefore they are not yet able to access their email messages.  If that is the case, where is it that you see them clicking on the hyperlink from, if not from the body of a message they have received?

rmdalere, please feel free to jump in here at any time and clean up the confusion for us, too.
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rmdalereAuthor Commented:

Sorry for so much confusion...and thank you for your attention to this problem.

The scenario is this:

A user using OWA logs into his email account on his laptop from his home.  The user opens a mail with a link.  The user clicks on the link and a permission page pops up looking for a login and password.  After several attempts using the email login/password a screen appears indicating access is denied.

The same user using the same laptop docked (sitting in his office), not using Outlooks Web Access, is able to open the same email and access the link with out error.

I hope that this clears up the confusion.



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A.V.Lead EngineerCommented:
ahhhhhhhhhh! No Traval..it was definitely my bad...i misunderstod the issue...sorry ;-)
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travalCommented:
rmdalere, in info on the Exchange 2003 SP1 question above?  If you are running 2003 without SP1, I believe simply replacing the redir.asp with the version of that file included with SP1 version resolves the problem, too.
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rmdalereAuthor Commented:

Thank you all very much for your help.  The problem was with domain and user access to OWA.

Logging in with the domain/user was a work around for me, but more important helped me focus on granting the correct access to the user.  After applying the correct OWA permisson to the users, it made it so that the domain was not necessary in my authentication and got rid of the pop-up window when a hyperlink was clicked.

All of your suggestions were great and helped me to pinpoint the problem.  
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