Hi. I have a client with a Windows 98SE installation & Office 2000. She said she tried to open a PDF attachment file, and suddenly the Outlook froze up. Now, when clicking on the Outlook icon from anywhere, the splash screen for Outlook pops up, and stays there stuck & never goes away complete with the charming twirling hourglass. All other Office applications are fine (Excel, Word... etc.)
I have tried the following:
Full anti-virus scans(AVG & TrendMicro online), & spyware scans (AdAware & Spybot)
Scandisc & Defrag
Repair/Reinstall Office on top
Uninstall using Microsoft's Office 2k removal tool & reinstalling.
Reinstalling Windows 98SE on top ( not a clean install )
Reinstalling the Microsoft MDAC thing (2.5) Microsoft says to do this.
I get the same frozen splash screen when starting up Outlook no matter what..
I am fortunate that I keep weekly backups for all clients, and I did manage to get Outlook Express going for her and importing everything was no problem so it's not a complete disaster.. however this problem has really been gnawing at me for the past 3 days and I was wondering if anyone has any good ideas about what caused this and/or how to fix it without a complete reformat and re-installation.
Thank you for your time.