asked on

Sending reported error (0x800CCC0F)

I am having trouble sending email via Outlook. I am able to receive mail from all of my servers, but I cannot send mail through any of them. I have checked the settings, disabled my Norton Email scanning and script blocking, tried changing the MTU at 1492 and 900 on my Linksys WRT54G router, and the XP Firewall is disabled.

I am running:
Norton Systemworks
Linksys WRT54G router
Outlook 2003

I am out of ideas. Any help will be greatly appreciated.

shantelechy

Go to your email account and choose view or change existing settings for the account in question.
Click the Advanced Settings button and check the 'My Server requires authentication' box. My guess is that you are sending and receiving through your ISP but on the computer where this is occurring, has a different ISP. ?

dmbsmu

ASKER

I tried testing all combinations with "My Server Requires Authentication', I get the error stating that the specified server was not found, so I keep that box unchecked.

A B

Can you paste the exact error message you receive verbatim?

dmbsmu

ASKER

I do not recall seeing this error before, but this is what I received on my latest attempt to send.

Task 'Offerinaday - Sending' reported error (0x80042109) 'Outlook is unable to connect to your outoging (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

shantelechy

Offerinaday?.... You may want to wait for more input from people here, but sounds to me like you should start a virus/spyware removal starting with anything named Offerinaday or anything strange like that in the Add remove programs list of your Control Panel. Then run your favorite spyware removal tools (Microsoft Antispyware, spybot search and destroy, ad-aware)

dmbsmu

ASKER

Thanks, but that's the alias for my server. Any other suggestions.

A B

First I would completely delete your Outook profile (not just delete the email account from Outlook but delete the profile). Then recreate the profile and reopen Outlook. If that doesn't do it then make sure your ISP and or your router is not blocking port 25.

A B

Also, here is an article from Microsoft that supllies several different methods for resolving this particular error message. http://support.microsoft.com/default.aspx?scid=kb;en-us;813514

dmbsmu

ASKER

Thanks for the assistance, but none of these options seem to fix the problem.

A B

I hate to ask but are your sure you have the correct name for your SMTP? Also try the ip address of your SMTP instead of the name of the server. Do you have an Exchange server or is Outlook connecting to the email servers vis POP3 access?

dmbsmu

ASKER

The smtp is correct. I am using a POP3 server.

ASKER CERTIFIED SOLUTION

shantelechy

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dmbsmu

ASKER

I am thinking that is the problem. I spoke with my ISP today and I am requesting to get the necessary ports opened for my servers. Hopefully this will do the trick.

shantelechy

;)