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Outlook Contacts Problem

Posted on 2005-05-13
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Last Modified: 2012-05-05
Hello,

Please bare with me as I try to explain this problem.  First off, I thought this problem was solely an Excel related problem, but now I think it's fully an Outlook issue.

Here's a bit of background on the problem...

I have a spreadsheet that someone had coded for me.  On that spreadsheet, I am able to click a button to run some code that will e-mail the spreadsheet results to whoever I preset.

There's a page within the workbook that I preset with names/email groups.  And when it tries to send the e-mail, it's pulling those names/groups off of the excel spreadsheet before it sends.

Well, everything had worked perfectly fine & my excel workbook was doing as it should.  But I wanted to add the outlook group called "Repair" so that group would recieve the e-mail.  Well it kept resulting in an error saying something about how it couldn't mail to multiple people.

I found that to be odd, cause I am able to mail when I use the group "Customer Care".  It works perfectly fine.

So I was trying to think, why it wasn't liking the "Repair" group.  When I mentioned this to one of my co-workers she had mentioned, that if you type "Repair" into the "To:" section of the e-mail it will not send.  You have to psychially pull that name out of the Outlook contacts section.

Which didn't make sense to me, cause I am able to type in "Customer Care" into the "To:" section & it sends perfectly fine.

So anyhow, that's my problem.

I have two Outlook groups.

"Customer Care" & "Repair"

You can manually type in "Customer Care" and the e-mail will send perfectly fine.

But you cannot manually type in "Repair", cause the e-mail won't send.  You are only able to mail that group, if you select the "Repair" group from the contacts list.

Why on earth would it be doing that?

Please help...
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Question by:xp310
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LVL 7

Expert Comment

by:A.V.
ID: 14000885
Make shure there is no entry for repair in THE OAB or PAB. (Outlook Address Book  and Personal Address Book)  In other words make sure there is only one contact entry in your mailfolder titled Repair.
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Author Comment

by:xp310
ID: 14009523
Yes, there is only one Repair.

Any other ideas?
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Author Comment

by:xp310
ID: 14010150
Actually...

When I type in "Repair" and then do Alt + K, to confirm the name, I get a popup which wants me to pick 1 of 2 choices.  "Repair" or "Repair Report".  Being that I won't be able to change these, is there anytype of workaround to this?
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LVL 7

Accepted Solution

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A.V. earned 2000 total points
ID: 14010301
Is it possible to rename one of these? Or are they Global?
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Author Comment

by:xp310
ID: 14010303
They are global.
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Author Comment

by:xp310
ID: 14010324
Is it possible to add a group and name it "RP", then within that group - add the "Repair".  Does that make sense?
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