Can't Restore to Earlier Time - Windows XP
Posted on 2005-05-13
The story starts with Symantec/Norton.
I run Norton System Works and Personal Firewall on a 2GHz Windows PC; XP Pro OS. the Norton programs have been working fine forever. Today, however, I kept getting a "virus profile out of date, please run auto Norton update" message. When I ran the Norton update, I got a "can't find the auto update, please reinstall autoupdate" message.
I first tried to restore the computer to a couple earlier dates. This did not solve the problem. I decided to uninstall and reinstall the Symantec programs.
To reinstall them, they must first be uninstalled. I did this. When I tried to reinstall them, I got "detected prior version, can't complete install" messages.
So, hating Norton, I did what any good idiot would do. I went to the registry and deleted every entry containing Symantec and Norton. I figured with nothing in the registry, the reinstalls would work. There must have been a gazillion entries. I deleted them all .... thinking I could restore the computer to an earlier time if this failed.
I tried to reinstall the programs and still get "can't complete installation" error messages. I tried to bail and restore the PC to an earlier time.
But now I can't access "Help and Support" in Windows XP. When I click on it, nothing happens!!! It tries to execute the program (according to Task Manager, but it immediately unloads. I also tried running restore from the command line, and this did not work.
I need help getting the PC back to a point where I can restore it to an earlier time - where "help and support" gets me to a restore option. After I do this, I'll figure out how to re-load new firewall and virus software