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New Seagate Travan 20gb Tape drive not backing up

This is a brand new tape drive that I've installed into a server.  I also loaded the backup software that came with it, Tapeware XE by Yosimite.  Both the nt backup and tapeware have similar errors.  Tapeware give an unexpected bus free error, error #333.  NT backup says something to the effect of an operation timed out.  I've done all the troubleshooting steps listed on yosimite's website, and nothing does the trick.  I've also loaded the newest aspi drivers just for kicks, nothing.  This is on a Windows Small Business Server 2003.  Any help at all would be greatly appreciated.

Also, it will rewind/retention the tape, just won't actually perform the backup.

Tape drive is a Seagate/Certance Travan 10/20gb.
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Purple_Tidder
Asked:
Purple_Tidder
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1 Solution
 
Duncan MeyersCommented:
If your Travan is a SCSI device, is the cable properly terminated? There should be a terminator at the end of the SCSI cable and the SCSI controller should have termination enabled...
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Purple_TidderAuthor Commented:
Well, that's a whole other level of weirdness.  It's an IDE tape drive, but windows sees it as "SCSI sequential device".  I'm not entirely sure what's going on here.
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Duncan MeyersCommented:
This sounds like it may be a driver issue.

Have you tried deleting the device out of Device Manager, rebooting and let Windows find it again?
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Purple_TidderAuthor Commented:
Yes, along with the other ide devices and IDE controllers.
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Purple_TidderAuthor Commented:
This is a brand new installation of SBS 2003 and a new tape drive.  I don't know what's going on.
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dovidmichelCommented:
Windows sees IDE drives as SCSI so that is normal and correct. If there is any other device on the bus remove it so that the drive is the only device.

This is not to say that an IDE tape drive can not share the bus, but often it does cause a problem.

Also it should be connected to that connector at the end of the cable.
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Purple_TidderAuthor Commented:
Yes, it is the only device on that controller at this time.  Plugged into the end connector of IDE cable it is also.  Still not working correctly.
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dovidmichelCommented:
It is starting to sound like there might be a problem with the drive.

At this point it might be a good idea to install it into a plan old desktop system just to see if it works there.
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Purple_TidderAuthor Commented:
Well, I'm an idiot, and found that I had plugged the tape drive into the onboard IDE RAID controller.  Removing this from the raid controller and placing onto a normal IDE controller seemed to fix the problem.  I've awarded you points dovidmichel because your suggestion of putting it in another system to check led me to find the installation error.  Now all is well...

Thanks!
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