Outlook 2003 Crashes in Terminal Server

Posted on 2005-05-14
Medium Priority
Last Modified: 2010-04-08
We have installed Office Small Business on a Terminal server and it works fine until we add a pst file to the users outlook profile. It then crashes and will continue to crash until we remove it from their profile.  We installed the same version on local computers and they do not have any problems.  We are using Windows 2003 SP1 fully patched as Office is fully patched as well.  We have uninstalled and re-installed the application several times.  We have even rebuilt the server and still getting the same results.  We don't have any virus protection or anything on the server so we know we are not getting any conflicts there.  
Question by:geohix

Expert Comment

ID: 14004186
Are the pst files located on the terminal server as well or on there local machines?
LVL 20

Expert Comment

ID: 14007388
Attach the following files at any webspace. I will study your log and dumps.
C:\Documents and Settings\All Users\Documents\DrWatson\user.dmp
C:\Documents and Settings\All Users\Documents\DrWatson\drwtsn32.log

Author Comment

ID: 14129589
There is an issue with Outlook and there is a hotfix that has not been published to the general public yet.  I contacted Microsoft and paid the 250 bucks to find out that there is an issue in outlook.  They provided me the hotfix and refunded my money.  If you are having the same type of problem, contact Microsoft tech support and ask to speak with Outlook group.  They are going to want to transfer you to the Windows 2003 terminal server group, but it is not their problem it is an outlook problem.
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Expert Comment

ID: 14759383
Hi Geohix,

I'm having the same problem, but MS can't help me because I don't know the fixnumber. Can you tell me (and the rest of us! ;-)) some more about your fix? (date/number/auther/file it patches/etc..)

Thank you!

Accepted Solution

PAQ_Man earned 0 total points
ID: 15132041
PAQed with points refunded (500)

Community Support Moderator

Expert Comment

by:Tee C
ID: 15146097
MS Office SP2 fixes the problem with Outlook crashing when using personal storage templates (pst files). Update office on the terminal server

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