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DVD CD/RW not Reading CD's but Writes fine

I have a DVD CD/RW combo drive on by Toshiba laptop. It suddenly stop reading from CD's (data or Music). It still reads DVD and can Write to blank CD's. I wrote CD's using this and verified in another PC. When I try to see the content of any CD thru Windows Explorer it shows nothing, not even an error. Laptop has Windows XP SP2. Has anyone seen this before?
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arnair873
Asked:
arnair873
1 Solution
 
sow56091Commented:
Hi arnair873,

Probably the fastest way to fix the problem is to remove the drivers from the device by right-clicking My Computer|Properties|Hardware|Device Manager. Delete everything that says CD-ROM, then reboot. Ideally you should also unplug the unit from the computer and plug it back in again before rebooting. Then, download the newest drivers for that device from the manufactuer, update your system BIOS (optional), update Windows, and uninstall and reinstall the CD-burning software (rebooting in-between). Chances are that the device is bad if those suggestions don't work.

Cheers!
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arnair873Author Commented:
This is the drive - TOSHIBA DVD-ROM SD-R2512. I tried removing this from Device Manager and re-installing the driver. No effect.
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arnair873Author Commented:
Hi sow56091,
Removing the driver didn't work. I have installed all the Windows patches. CD Burning software is workng fine if I try to burn a CD. The problem is only for Read of pre-recorded CD and displaying the content in Window Explorer. The system detect the CD drive (hardware), but not the contents. It even reads DVD's.
do you think it is device related?

thanks
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WatzmanCommented:

It sounds like the drive is bad.  It happens, unfortunately (and all too often).  I do not think it's a software problem.


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Purple_TidderCommented:
Hmm... possible drive bad as watzman says.  Can it read cds in DOS or safemode?  Do you have a bootdisk to try? Try safemode and dos, this will pretty much tell you if the drive/hardware is bad or not.
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arnair873Author Commented:
I don't have a boot disk. I tried thru DOS. It doesn't recognize the drive.
This is what I see when I try this at dos prompt.

C:\>d:
The paramter is incorrect

I am also leaning towards bad drive..

Thanks to both of you ....
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Purple_TidderCommented:
When you say you tried thru dos, was it a dos window or true dos?
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arnair873Author Commented:
I tried thru dos Window. I didn't boot using a bootable DOS disk. does that make a difference?
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Purple_TidderCommented:
Yes it does.  Windows is still using it's drivers to talk to the drive.  You need true dos man.
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arnair873Author Commented:
How can I start XP is safe mode?
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Purple_TidderCommented:
Push F8 as your computer boots.
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tfjeffCommented:
try booting to a bootable CD, if you can, you know your drive itself can read fine and your OS is likely at fault.  The dos boot diskette is a good way to take windows out if the equation as well.
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rindiCommented:
amair873,

No comment has been added to this question in more than 21 days, so it is now classified as abandoned..
I will leave the following recommendation for this question in the Cleanup topic area:
Accept: Purple_Tidder

Any objections should be posted here in the next 4 days. After that time, the question will be closed.


Rindi
EE Cleanup Volunteer
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