system restarts installing nero.exe

Posted on 2005-05-14
Last Modified: 2012-08-14
ok i first found the error while trying too install nero on a friends computer which we just recently installed windows
xp w/ service pack 2 on.. now when ever i try too install the nero it'll go all the way to nero.exe an then reboots it's self also the thing now freezes all the time ... any suggestions?

processor ... intel celeron 1300 mhz (100x13.0)
board      ... soyo tisu-2aa1
power     ... 300 watt
ram        ... 256 mb sdramm pc133
Question by:kylide
    LVL 4

    Accepted Solution

    Install in safe mode, restart the computer keep tapping F8, select Safe mode. Install the application is safe mode.
    LVL 23

    Expert Comment

    What version of nero are you trying to install ? Also just a thought here but what about the latest version of the windows installer ??

    Windows installer version 3.0 for xp :

    Also if you go to control panel --> Admin Tools --> Event Viewer and see what that tells you with regards to any errors that it logs with you installing Nero :)

    Let me know what the errors are exactly that it tells you, if you can find any :)
    LVL 20

    Expert Comment

    When Windows crashes with blue screen, it writes a system event 1001 and a minidump to the folder \windows\minidump. Check system event 1001 and it has the content of the blue screen

    Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here

    Zip 3 to 4 minidumps and attach the zip files at any webspace. I will study the dump and find out the culprit.

    Author Comment

    well ... i got nero installed in safe mode ..

    there was nothing in the events log about the computer restarting and there wasn't a folder called minidump in the windows folder either..

    but i atleast i got it installed now if i could only figure out why it freezes..

    Author Comment

    oh yeah an the version of nero is 6.6 ultra edition
    LVL 16

    Expert Comment

    Try to uninstall any other software that may use the cd/dvd like alcohol,anydvd
     and after nero installation,reinstall them

    Hope this helps.

    Author Comment

    i awarded innovator_joel  the points cuz he had the only way to get nero installed even though his answer didn't fix the problem but it did get nero installed so thank you joel.

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