UNREAD MAIL counter does not count mail in my inbox that's tucked into a subfolder.  Why?

Posted on 2005-05-14
Last Modified: 2010-05-18
I have Outlook 2003 with an Exchange 2003 SP1 server.  Running in Cached mode, connected via RPC over HTTP.  I have a rule that tucks some mail into a subfolder of my Inbox.

New mail that is NOT routed to this subfolder counts towards my NEW MAIL count (the blue number beside my Inbox).  But mail routed to this folder does not.  Only when i expand my Inbox and look at the subfolder do I see a NEW MAIL counter beside it.  I have to look for new mail to find it.  

Is there a way to change this behaviour so my Inbox NEW MAIL count shows a true count of all unread email, including those tucked into it's subfolders?

Question by:dnorman2005
    LVL 7

    Expert Comment

    This cannot be done with any built in feature/option of Outlook.  It would require a change in code/programming.
    LVL 76

    Accepted Solution


    To expand a bit on what nytekgirl said, the unread mail count is on a per folder basis.  The items in a sub-folder aren't in the root folder just as the files in a sub-folder on your hard drive aren't counted as being in the root folder they're under.  If you want to see the unread count for a sub-folder without having to drill down, then either add it as a search folder or add it to the list of folders shown in Outlook Today.
    LVL 7

    Expert Comment

    Well said BlueDevilFan..sorry I should have explained more :)

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Outlook can send email in three different formats: HTML, Rich Text, and Plain Text. Rich Text format is problematic though as it automatically wraps all formatting into an attachment called Winmail.dat. It also tends to pack actual file attachments …
    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    760 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now