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Outlook 2003 does not send new emails, but can send replies!

I believe it was after installing the latest SP of Outlook 2003 I have not been able to send new emails.  I can for some reason reply to emails.  I have worked with my ISP and was not able to figure out the problem.  A fellow employee is having the same issue and he is using a different ISP.  Any and all suggestions would be greatly appreciated.

Thanks!
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JWFreedom
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JWFreedom
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1 Solution
 
sirbountyCommented:
Have you tried a Help/Detect and Repair from the menu?
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A.V.Lead EngineerCommented:
If the detect and repair feature doesn't work then delete and recreate the account.  If that doesn't do it then delete the Outlook profile altogether the re-add it.  What is the exact error message or undeliverable message you receive when you try to send emails?  Also, does the Outlook profile contain an Exchange account or POP3 account or both?
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JWFreedomAuthor Commented:
The detect and repair feature received a windows installer error.  I have deleted the outlook profile and re-add it to no avail.  I do not receive any errors - what happens is I create the email and it goes to the outbox, but does nothing.  I click on send/receive and the send/receive completes without sending the email.  I go into the outbox and I can open the email.  Whereas if an email is in the middle of sending you normally get an error.  So you can see I have quite the dilema.
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A.V.Lead EngineerCommented:
IF the detect and repair won't run there is a problem with the application.  I would remove and re-add Outlook.  Can you run detect and repair again and tell us the exact error it gives you?
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sirbountyCommented:
If D&R failed due to an installer error, my guess is that there's something corrupt with your installation source.
Hopefully you have the original CD or installation source available to perform an uninstall/reinstall?
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JWFreedomAuthor Commented:
Yes I do have the original disk.  Do you suggest that I run all updates after I reinstall?  I know in the past installing the latest service pack caused more issues than it helped (Outlook 2000).
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sunray_2003Commented:
If you have windows xp and you had enabled system restore , you can restore to a day before you installed the update. that way you can be absolutely positive that infact the service pack is creating the issue.
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JWFreedomAuthor Commented:
The issue has been happening for a long time and I have been dealing with it.  I would not even know how far back to do a system restore so I think I will just createa a PST, then uninstall and lastly reinstall.

Thank you for all your input.  I will be doing the reinstall tonight and I will post again tonight or tomorrow morning.
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