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I am using dialup and connecting at different speeds all of the time since my ISP has added an accelerator

Posted on 2005-05-15
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Last Modified: 2013-11-30
I am using dialup and connecting at different speeds all of the time since my ISP has added an accelerator and different phone lines. I am basically wanting to find out if it is my computer or my ISP. Late at night and early morning I usually connect at 115.2 kbps (or that is what it says) and during the day it is usually 12,14 or 16 kbps. I have called them and they tell me to check my phone lines or my computer. I have ran spybot, norton's antivirus and stinger. I don't seem to have any viruses. Before they changed we didn't have any problems and always connected at the highest speed. They also tell me that it could be the weather. We haven't had any bad weather, just windy. It just seems strange to connect at different speeds all of the time. It makes me think that it is their problem and not mine. Do you have any suggestions. I am using Windows 2000, HP computer that is about 3 yrs. old. Also, when the connection speed is slow my computer freezes up. I try to reconnect and open IE again and it doesn't open up, I usually have to restart.
Salli
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Question by:smcclendon
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Marakush earned 2000 total points
ID: 14009587
smcclendon,

Okay first things first :)

If you aren't using ISDN, and its a regular modem 56k that is, you can't connect at 115.2kbps. Its impossiable. What is most likely happening is your modem is giving back false connection speeds.

You said that your ISP is now using and accelerator, okay what that really means its using on the fly data compression, and the modem on your end is connecting to differant banks depending on demand.

What I would like you to try is:

1. Click Start.
2. Click Settings
3. Click Control Panel
4. DBL click 'Phone and Modem Options'
5 Click Modems Tab
6. Select Modem
7. Click Properties
8. Click Advanced Tab
9. Enter the following string into the 'Extra initialiaztion commands:'

Type :   ATZ0

Last digit is a zero not the letter O


What is will do is tell your modem to use the stored profile '1' in its configuration.

Also I'm thinking about the kind of modem you are using. Is it one of the built in ones? Which are 'Winmodems' see those are software driven, and can kick up all sorts of problems and give the exact problem you are describing.

If you can, can you get another modem to try out pref a USR external modem, this will most likely solve any issue you are having. Even if you buy one, try it out and then return it. At least you will know if it is your system.

If it was the ISP they would be feilding calls all day for many many users experancing the sames issues and prob do a roll back if it was such a major issue rather then loose customers by the truck load.

Hope this helps.

Marakush
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Author Comment

by:smcclendon
ID: 14015357
I have an Intel(R) Data Fax Voice V.92 modem. I typed ATZ0 in the 'Extra initialiaztion commands:' Rebooted and connected at 14.4. I will try using another modem and see what happens. Thanks for your help, I will let you know what happens.
Salli
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LVL 8

Expert Comment

by:Marakush
ID: 14017881
Okay with a connection at 14.4 it is starting to sound like line noise, but please try another modem and let me know what happens.

If you have the same issue with a USR, then we can say the cause is line noise.

Marakush
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Author Comment

by:smcclendon
ID: 14022612
ok, it might be a day or two before I can get back w/you.
Thanks
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Author Comment

by:smcclendon
ID: 14065276
I am just going to buy a new modem and put it in. If I get a  internal modem does it need to be USR also? Thanks for your help.
Salli
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