Certificate won't download

Posted on 2005-05-16
Last Modified: 2010-04-14
It's me again.  However this is a coworkers computer this time :) I've been a good girl with spyware at home :)  Anyhoo.  A local insurance company is trying to grant access to my coworker computer.  She is running Windows 2000.  However she has to download a certificate onto her computer from the insurance company.  Whenever she tries to do this it blocks her.  I am not familiar with the Windows 2000 setup.  Would she have a blocker on that I'm not aware of?  The insurance company stated her settings were not allowing her to download the certificate.  But I don't have the slighest clue as to where I would need to go in order to disable it to allow her to do it. Little help please.  Thank you in advance for all your suggestions.
Question by:Sasserfrass
    LVL 13

    Assisted Solution

    This is set in IE under the menu TOOLS - INTERNET OPTIONS - SECURITY.  This is the first place I would check.  I would also check the advanced tab and make sure SSL is enabled.  

    Author Comment

    We tried TOOLS-INTERNET OPTIONS- SECURITY.  We added their site to trusted site we also checked to make sure SSL was enabled.  They both were.  We tried to download it again and nothing.  It says the certificate is unable to download.   We called CSR of the insurance company they walked us through adding the site under the TOOLS-INTERNET OPTIONS-PRIVACY tab also.  Still nothing.  The insurance co. assures us that we have done everything correctly that it must be the settings on her computer.  We work on the same network and I had no problem but I have XP.  The error we are getting is VBScript:Certificate Download Error.  If that is any help.  Thanks again.
    LVL 13

    Accepted Solution

    In Internet Options, under the content tab click on Certificates.  Under that Click on Trusted Root Certificates.  Do you have a long list?  These are the sites that authenticate different types of SSL connections.  Sometimes Spyware can destroy these in an attempt to circumvent.  If this is the case you can try a couple of methods.  The first is to copy these certificates from another machine (I would use the MMC consol)  The only other method is to completely reinstall the OS over top.  Let me know.

    Author Comment

    Thanks again! once again you guys are genius!

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