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MAC OSX Mail program problem: HTML email messages don't send correctly

My mother's Mac OSX built-in mail program does not seem to send html-type emails correctly.  If she receives an HTML email with pictures/text embedded in the body of the email, and forwards it to me, I receive a (blank) email with numerous attachments.  Each picture and each section of text comes as a separate attachment.  I have checked her mail program settings and her only format choices are "Plain Text" and "Rich Text".  "Rich Text" does not solve the problem.  I've looked at every other setting I can find in her Mail Preferences, and regardless of what we try, all HTML emails come through with attachment(s), rather than embedded pictures.  

Does anyone have any ideas on how to solve this issue (if there is a solution)?

Thanks very much in advance,
KSUCHY
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ksuchy
Asked:
ksuchy
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1 Solution
 
sgstuartCommented:
Hi ksuchy,
     First, what OSX version is she running, and what version of Mail is being run?

Thanks,
Steven Stuart
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ksuchyAuthor Commented:
Hello Steven,

Mac OSX version -- 10.3.6
Mail version -- 1.3.9 (v619)

--Ksuchy
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sgstuartCommented:
Hi Ksuchy,
       Mail 1.x apparently does not really allow the sending of HTML format at least normally, see this.  You may also try clicking the check box "Send Windows Friendly Attachments" , to see if that helps at all.

http://discussions.info.apple.com/webx?13@763.BB3FaQ7EV5y.718090@.68ade82e/0

amd this one gives a little more detail.

http://discussions.info.apple.com/webx?14@763.BB3FaQ7EV5y.789890@.68ad6abd/2

However, if you really need to, you can try this.

http://discussions.info.apple.com/webx?14@763.BB3FaQ7EV5y.779167@.689e87cb/0

or you can use a different email client to send or forward HTML messages.

My recommendation though if this is important upgrade to Tiger 10.4 and with it comes Mail 2, which apparently does completely support that as you saw in the second link.

Thanks,
Steven Stuart
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ksuchyAuthor Commented:
Steven,

Thank you for your helpful response.  Perhaps an upgrade to Tiger 10.4 will be the next move.  I'm sorry to learn that this is a Mac Mail 1 limitation -- but at least I now know that it wasn't "user error".

Thanks again!
KSUCHY
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sgstuartCommented:
Hi Ksuchy,
     You are welcome.  Yes, it was definitely not the fault of anyone.   Remember Apple's Mail program is still very young and is just going to version 2.   Most other programs are well out of infancy, but Apple and company does things very well and makes things better usually very quickly.

Thanks,
Steven Stuart
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