OST 'Disable offline access' is not 'enabled' to click on... how do I 'enable' the button?

Posted on 2005-05-16
Last Modified: 2008-02-01
Ok - silly question.

Microsoft says that to disable offline access for you do the following:

How to disable an OST: 1. Open the Mail Control Panel.
2. Click the Microsoft Exchange Server service and click Properties.
3. Click the Advanced tab, and then click Offline Folder Settings.
4. Click Disable Offline Use. You may also want to rename the OST file on the local computer.  

However, when I attempt to do this, the button itself is disabled (visible but not clickable).

What up with that?  Any ideas?  Could it be b/c the account I use on my local laptop does not have the same username/pword as my exchange box?  We don't log into a domain here... we just do exchange over a VPN.

I have windows XP PRO SP 2 installed.


Question by:jerrylewisinsf
    LVL 104

    Accepted Solution

    Which version of Outlook?

    If this is Outlook 2003 then you have cached mode. You need to disable cached mode from Tools, Email Accounts.


    Author Comment

    That was the ticket.  Once I disabled the cached mode, I was able to disable offline access.  Then I copied my OST file to another drive, reopened outlook, reenabled offline access, browsed for the new location, reenabled cached mode, closed and restarted, and it worked.



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