The same user has two mailboxes in ESM

Posted on 2005-05-17
Last Modified: 2010-12-21
I had set up a user account in Windows 2003 SBS and an exchange mailbox. By the time I got to configure the client PC, a few messages had been sent to their Exchange mailbox. I couldn't add an Exchange mail account to their Outlook as it told me that name could not found. I deleted the user account on the server and recreated it and was able to create the mail account then.

The only problem is that I have two mailboxes for the same user under Mailboxes in ESM. The original one is there with unread messages trapped alongside the new mailbox that was created when recreated the user account.

Is there anyway of retrieving the messages from the old mailbox and deleting it?

Thanks in advance.
Question by:F-13
    LVL 24

    Expert Comment

    One of them is orphaned.  Right-click on the store and run the cleanup agent.  The orphaned one should get a red circle with a white X in it.  Create a new account, without a mailbox.  Go into ESM, right-click on the orphaned one, and attach it to the account.  Give it a while and log into the new account, export the messages, and import them into the new mailbox.

    Author Comment

    I ran cleanup and the orphaned account was red circled. After creating a new User account, I went back to ESM, and the orphaned account had vanished! Not sure what happened. There is a mailbox for the new account as it seems it got automatically created when I set up the new user.
    LVL 24

    Accepted Solution

    The orphaned mailbox should not have vanished...  The only thing that causes the mailbox to vanish like that is if a backup has ran and the mailbox retention time is set to 1 day.

    Expert Comment

    I have a user with one working mailbox and 3 orphaned mailboxes. How can I combine all these into one mailbox?
    LVL 24

    Expert Comment

    Technically you would need to open a separate question as it does not relate to this question.  That having been said - You could create a user and attach it to each of the orphaned mailboxes, export the information with Outlook or Exmerge, detatch it from orphaned Mailbox 1, attach it to orphaned mailbox 2, etc.

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