Maxtor Hard Drive not found at boot time.

Posted on 2005-05-17
Medium Priority
Last Modified: 2010-04-26
Previously asked question, but posting again.

I have a Gateway Desktop running Windows 2000 Pro that when it boots up, I get the following message (paraphrasing):

"A problem was detected on the hard drive. Please consult the hardware manual.

Press the enter key to continue."

After pressing the enter key, the system boots up and operates normally. The only problem at boot time.

I have checked and upgraded the BIOS, made sure the settings for the hard drive are correct in the BIOS, used the POWERMAX utility to check the hard drive (no problems reported, disabled and disconnected the CD drive on the second cable to make it the only device found at boot time, made sure that hard drive is set to master instead of cable select, the list goes on and on. The ONLY thing that I haven't done is swap out the actually cable. Gateway suggests only to replace the drive or wipe out the existing drive. It is a MAXTOR hard drive.

I don't the cable is faulty since the system operates with no problem.

Any one else come across this problem?

Question by:mperez1216
  • 3
LVL 69

Expert Comment

ID: 14018543
If it is only a problem at boot time and it works ok afterwards, I suspect the CMOS battery may be dying and losing your hard drive settings.  If changing the battery doesn't help, it could be something more serious, like your hard drive beginning to fail or the motherboard IDE controller.
LVL 16

Expert Comment

by:dhsindy Sparrow
ID: 14020707
You can download a program here from Maxtor to check the HD:


And, check the cables are fully seated.  Do you have plenty of power - supply not overloaded.

Author Comment

ID: 14112885
Didn't really think about the CMOS battery being the cause.
Let me see if I can find a spare somewhere.

I had already downloaded the Maxtor HD software testing utility and all passed. Power supply not overloaded and cables are in fact, properly seated.

Accepted Solution

mperez1216 earned 0 total points
ID: 14153317
I would like to close this question and have points refunded.

Although it is not the answer that I was looking for, here was the resolution.

Disable SMART in the BIOS.

BTW, inserting a new CMOS battery had no affect on the boot condition. I was still giving me the error message.

Author Comment

ID: 14154076

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How can this article save you time AND money?  In just a few minutes you may discover something you didn't know existed that is easy enough for you to fix yourself!
How do you create a user-centered user experience on your website? And what are some things you should consider in the process?
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question