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Maxtor Hard Drive not found at boot time.

Posted on 2005-05-17
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Last Modified: 2010-04-26
Previously asked question, but posting again.

I have a Gateway Desktop running Windows 2000 Pro that when it boots up, I get the following message (paraphrasing):

"A problem was detected on the hard drive. Please consult the hardware manual.

Press the enter key to continue."

After pressing the enter key, the system boots up and operates normally. The only problem at boot time.

I have checked and upgraded the BIOS, made sure the settings for the hard drive are correct in the BIOS, used the POWERMAX utility to check the hard drive (no problems reported, disabled and disconnected the CD drive on the second cable to make it the only device found at boot time, made sure that hard drive is set to master instead of cable select, the list goes on and on. The ONLY thing that I haven't done is swap out the actually cable. Gateway suggests only to replace the drive or wipe out the existing drive. It is a MAXTOR hard drive.

I don't the cable is faulty since the system operates with no problem.

Any one else come across this problem?

Thanks
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Question by:mperez1216
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Expert Comment

by:Callandor
ID: 14018543
If it is only a problem at boot time and it works ok afterwards, I suspect the CMOS battery may be dying and losing your hard drive settings.  If changing the battery doesn't help, it could be something more serious, like your hard drive beginning to fail or the motherboard IDE controller.
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Expert Comment

by:dhsindy Sparrow
ID: 14020707
You can download a program here from Maxtor to check the HD:

http://www.maxtor.com/portal/site/Maxtor/menuitem.3c67e325e0a6b1f6294198b091346068/?channelpath=%2Fen_us%2FSupport%2FSoftware%20Downloads%2FATA%20Hard%20Drives&downloadID=22

And, check the cables are fully seated.  Do you have plenty of power - supply not overloaded.
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Author Comment

by:mperez1216
ID: 14112885
Didn't really think about the CMOS battery being the cause.
Let me see if I can find a spare somewhere.

I had already downloaded the Maxtor HD software testing utility and all passed. Power supply not overloaded and cables are in fact, properly seated.
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Accepted Solution

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mperez1216 earned 0 total points
ID: 14153317
I would like to close this question and have points refunded.

Although it is not the answer that I was looking for, here was the resolution.

Disable SMART in the BIOS.

BTW, inserting a new CMOS battery had no affect on the boot condition. I was still giving me the error message.
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Author Comment

by:mperez1216
ID: 14154076
THANK YOU.
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