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NAV corporate edition live update problem

I am the IT manager for my company and I use Norton anti-virus corportate edition 8. I have it installed on an outside office computer and have it set to unmanaged so it will download and install it's own updates. I just found out today that it stopped updating back on March 12th. I had the girl in that office uninstall it and live update from add/remove programs restart and reinstall. It won't connect to the live update server. It says can't connect to host

tonyteri

it was hit with a virus. Remove it and reinstall it.

/tt

jamessa

ASKER

I have reinstalled it several times with no luck.

ASADRAHMED

Send the user a copy of the latest dats, manually install them. Then reboot in safe mode, scan for virus'. Also scan for malware/adware etc, using microsofts free tool.

It is possible that the pc has been hit by virus'

Is there a firewall blocking the update too?

jamessa

ASKER

Where are the dats stored?

It might have been hit by a virus, and there is not firwall blaocking her. She has another computer on the same router and it connects fine.

tonyteri

After you uninstall it, also remove the registry key. That should do it

/TT

aplona

You must install the server management console on a server and when you install the client make sure you set it as managed. It will ask you what computer is the managed and the one with the console will show up for you to select. The Server management will get the updates and push them to the clients. You can also push the install to the clients from the management station. This is a big plus because you can push it to all clients at the same time and it is all transparent to the user.

nep1

Hi jamessa,

Have either of you had windows SP2 installed recently?
This would enable windows internet connection firewall (ICF), and prevents communication between Symantec AntiVirus servers/clients, and the Symantec System Center in a managed environment.
Disable (ICF).

Try the Virus Definition Transport Method (VDTM). Read Symantecs Knowledge base (How to update virus definitions for Norton AntiVirus Corporate Edition) found at -

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2000041710560048?Open&src=ent_hot&docid=2002091210045148&nsf=ent-security.nsf&view=docid&dtype=corp&prod=Symantec%20AntiVirus%20Corporate%20Edition&ver=8.x&osv=&osv_lvl=

When uninstalling Antivirus, make sure you uninstall Symantec's LiveUpdate too before Reinstalling.

Correct me if I'm wrong but are'nt the dats in C:\Program Files\NAV\clt-inst\WIN32\VIRDEFS folder? hmm, I guess it depends on the OS version!

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nep1

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jamessa

ASKER

The firewall is turned off. It is an outside office with no server so I installed it to be unmanaged and get it's own updates. I installed AVG free edition on it yesterday and it found one virus. I am going to try to manually remove Norton and see if I can get it to work again.

nep1

Good look,

If you have'nt updated your OS lately, update it before reinstalling Norton.

If you have any spare time, look into migrating it to Symantecs edition.

jamessa

ASKER

Thanks nep1, that did the trick! We all know that uninstall does not uninstall everything!