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EXCH 2003: SET AS PRIMARY is ignored and reset

SBS 2003 with Exch 2003

I have a bizarre situation whereby an SMTP email id that is chosen to be the 'primary' email id by using the 'SET AS PRIMARY' function button is apparently ignored.

For example I have a User with a windows signon of FRED defined with 2 email aliases:
fred@mydomain.com
fred.smith@mydomain.com

I choose Fred.smith to be the primary. This apparently works and for a short while this is shown in teh Servre Manager COnsole as the corect primary ID. Howveer a few minutes go by and as if by magic it gets reset to fred@mydomain.com

Has anyone come across this? If so whats causing it and how can I resolve the problem.

Thank you.

flyguybob

Yes, the recipient policy @ the org level is likely overriding your settings.

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flyguybob

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Exchange_Admin

If you go to the properties of his AD account and go to the Email Addresses tab. Select the address you want to be primary.
There is also a check box that does not allow the resipient policy to update this account. You should see what It is. I don't remember the wording exactly.
You do not want the recipient policy to update this account anymore.

flyguybob

Thanks E_A!

bmtech

ASKER

Thanks, this seems to be doing the trick. In the mean time I have also applied Exch 2003 SP1, as I found a very similar problelm that occurs in Exch 2000.

flyguybob

Did you try what E_A suggested? Curious...

bmtech

ASKER

Actually this works too. However I want to have something that I can use to apply to all newly created Userids by default. E_A's suggestion requires that each succeeding ID thats added must be manually "edited". I am trying to create a simple trunkey set of instructions for the admin monkeys to follow and the fewer steps required the better :)

Cheers and all the best,