losing printers in citrix
Posted on 2005-05-17
I have a network with about 40 users. Some users login from home via Citrix. Some of those users report that when they come into the office the next day, their network printers are gone. This is a sporadic problem. It doesn't happen every single time they login from home. They say that nothing suspicious happens while connected via Citrix, just that when they come into the office the next day they have no printers. Sometimes, the print spooler service will be stopped on their machine and I have to delete the spl files, restart the service and recreate the printers. I updated all the printer drivers. What could be the cause?
Windows 2000 service pack 3
about 15 printers, all HP, all assigned ip numbers
all shared from another windows 2000 server(DC)
windows 2000 domain controller(where the printers are shared from)
windows 2003 DC and mail server