Veritas Error 0x45d I/O device error

cracksinthesidewalk
cracksinthesidewalk used Ask the Experts™
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I am running Veritas 9.1 on Server 2003.  My tape backups have been failing w/ this error in the Job Completion Status:

Final error: 0x45d - The request could not be performed because of an I/O device error.

Final error category: Other Errors

Also, this error in the Errors listing:

Storage device "backup 1" reported an error on a request to read data fromthe media.  The request could not be performed because of an I/O device error.

Could this be a bad cable connecting the server to the tape drive?  

I am also having a problem w/ the tape drive jamming and I have to turn off the server, reboot the tape drive and then start the server back up to get going again.

Any thoughts would be welcome.

Thanks
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Commented:
Is it an IDE tape drive?  This may help:

http://seer.support.veritas.com/docs/191896.htm

I would also suggest using a cleaning cartridge for your tape drive.  They recommend cleaning the drive once a week if the tape drive is used more than 1 hour each day, or once a month if the drive is used less than 1 hours each day.  They also recommend cleaning the drive after the first time you use a brand new tape.  I know it seems like a lot, but regular cleaning has helped me with a Travan-40 tape drive in the past.

WP

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Commented:
Thanks!

I have cleaned the drive, but not to the extent that you are recommending.  I will run another cleaning job.

No, this is a SCSI Tape drive.

Thanks for you help

Any other thoughts are welcome, I will give WhitePhantom the points by tomorrow if I don't get any more posts...

Thanks again

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