asked on

Outlook and Internet don't work under VPN

When I VPN into our network (Windows 2000 Servers) from home, I can't access the internet, and I get the following message in outlook: Task 'mail.{domainname}.com - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'
I can send mail fine, but not receive.
If I disconnect VPN, email and internet work fine
Do I need to configure something differently on the VPN? My home firewall? Outlook?

Thanks

ASKER CERTIFIED SOLUTION

A B

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

SOLUTION

madspire

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

A B

I am confused..I thought the problem was not with VPN but with surfing the Internet while using VPN.....correct?

madspire

I have seen this multiple times wiht our vpn client (Cisco) - user can connect with the client, but once the connection is active, they lose connection to the web - in the cases I have seen, it has almost always been a port blockage issue - I'm not saying your solution is incorrect, just providing another point of view:)

maharlika

ASKER

It's correct that the user cannot access internet or receive email in Outlook when connected to VPN. If they disconnect VPN, both internet and email work fine. I suspect it's nytekgirl said, that it's in the VPN configuration on the router.

A B

What kind of router/vpn appliance are you using? I describe to you where to look for this feature....