Event ID 7031 - The IIS Admin Service service terminated unexpectedly.


 I open the OWA then it genereated page cannot be displayed.

So I went in the server and look at the events, I saw event ID 7031 for every protocol (IIS, SMTP, NNTP, POP3 , etc)

at the time of the system problem, there was no event why it suddenly shutdown.

Kindly assist what could have happend so that it can be avoided next time. (this is the first time this has happend.)

Exchange 2000 Enterprice, windows 2000 server (everything's okay now, I started WWW in IIS manager all the rest of the protocol seem to have started.)

Event ID: 7031
The IIS Admin Service service terminated unexpectedly.  It has done this 1 time(s).
 The following corrective action will be taken in 0 milliseconds: No action.

Event ID: 7031
The Microsoft Exchange IMAP4 service terminated unexpectedly.  
It has done this 1 time(s).  The following corrective action will be taken in 0 milliseconds: No action.


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I hope the following articles should give you the root cause and the solution.

KB 311517: The Inetinfo.exe Process Stops Responding - http://support.microsoft.com/kb/311517, should help you understand the cause. Based on the information from the article, it is requesting us to obtain the latest SP.

KB 821749: Antivirus software may cause IIS to stop unexpectedly - http://support.microsoft.com/?id=821749.

This is the most important one  for Exchange 2000 - KB 836177: IIS stops responding and Inetinfo.exe crashes in Davex.dll in Exchange 2000 Server - http://support.microsoft.com/?id=836177

I would also request you to run Exchange Server Best Practices Analyzer Tool. You may obtain Exchange Server Best Practices Analyzer Tool from http://www.microsoft.com/downloads/details.aspx?familyid=DBAB201F-4BEE-4943-AC22-E2DDBD258DF3&displaylang=en . For additional information on Exchange Server Best Practices Analyzer Tool visit http://www.exbpa.com 

Once you run health check on your Exchange ORG and generate report, select Full Issues List on the View Report Screen. This would give you the list of all the issues you might have on the server and you may click on any of the issues and the link "Tell me more about this and how to resolve it", which would in turn give you the cause and theresolution both.



EdwardPeterAuthor Commented:

You may have hit the bullseye.

I've always run windows update, this mean iis is upto date.

Exchange 2000 is on version V6.0 (6249.4: SP3), can you kindly assist if this is the most updated.


Hi yours is Exchange 2000 SP3  -  6.0.6249  August 2002

Lates is Exchange 2000 post-SP3 - 6.0.6603  August 2004

You can use KB 158530: Build numbers and release dates for Exchange Server - http://support.microsoft.com/default.aspx?scid=kb;en-us;158530, to confirm the same.

You may download the the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup from http://www.microsoft.com/downloads/details.aspx?FamilyId=363A57A4-8BED-4BBB-BBE4-ABC11AB04611&displaylang=en 

For more information on August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup visit http://support.microsoft.com/default.aspx?scid=kb;en-us;870540



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EdwardPeterAuthor Commented:

This is so weird, I've finish installing SP3 post service pack 3 (it even rebooted the system).

and the version still shows the same.. what could have happend?

is there a install log file we can check?

EdwardPeterAuthor Commented:

The software Best Practices is amazing !!!

You are welcome....
EdwardPeterAuthor Commented:

is it okay if you could kindly assist me on this one?

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