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dtooth71

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delete message

I have a message in an inbox that is infected with a virus.  when I attempt to delete the mesasge I recieve a message;

the item was found to contain a virus that could not be cleaned.  For more information, contact you exchange server administrator.

how do I remove the messages??
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madspire

You will need to follow the instructions, and contact your server admin in this case - no way around it.
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Hi dtooth71,

Boot up to Safe Mode and try to delete it there.

Cheers!
dtooth71

How about creating a rule that uniquely identifies the e-mail (by Subject, for example) and moves it to the Deleted Items folder.  Run the rule and assuming the offending e-mail is moved, right click on the Deleted Items folder and select 'Empty "Deleted Items" Folder'.
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ET0000

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