dupe emails?


friend has cbl mdm into router in pc- uses outlook; he gets 2 copies of each email

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chk 4 r00l5?

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Is this a POP3 configuration?
owlseyAuthor Commented:
i dont know- friend asked me at a bar last night- told him i had a resource- might be imap
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Joking aside, are you saying that he receives two copies of each incoming e-mail he receives?

I would certainly check for the existince of rules.  If there are any there uncheck them all and see what happens.
owlseyAuthor Commented:
yes- dupes; checked for rules- none...ideas?

perhaps 2 accounts setup in the 'email accounts' section?

Is he using Outlook on its own or with Exchange?
owlseyAuthor Commented:
no exchnage server if thats what you mean(00% sure- home user)
owlseyAuthor Commented:
er 00 should have been 99

never post without having a coffee
I have seen the same thing in Outlook Express bringing down Hotmail emails. It first brings down the list of headers and then brings down the items themselves. If the OE Inbox is on the screen, all of the new items show up as duplicates. However, if you have a view other than the Inbox open (e.g. another folder), then OE figures out that it should only have a single entry for each item.

Have your friend try the download with another folder on the screen, and once the download is complete, then go to the Inbox. They will hopefully find a single copy of each new email.
owlseyAuthor Commented:
i was right- tools-email accounts

but thanks to all
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