How do I setup Active Sync for Exchange 2003 to allow wireless sync with PDA's and smartphones?

I am running an Exchange 2003 server, and I also have a Blackberry Enterprise server setup and running good.

What I would like is to enable wireless email and calendar support for PDA's and smartphones. I found this article that exlains it can be done, but I have not been able to find detailed instructions on how to do the setup on the server side.

http://www.its.uiowa.edu/cs/exchange/pdaphone.shtml

Can you experts help me to setup my exchange server to do this?
bterceroAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

atheluCommented:
there really is no configuration necessary of the activesync service.

if you open up the excahnge system manager, you will see and option at the top called "Global settings".
If you expand this option you will see and icon for "mobile services"
here you will see a number of checkboxes. it is 'safe' to select them all, but you can read the help on each to get the details.

That is all the configuration that is really involved. You may benefit however from using ssl on your server that will be hosting activesync, and if you choose to do so you will need a cert from a reputable company such as verisign. Internal assigned certs will not work with activesync.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
bterceroAuthor Commented:
Well that explains it right there. I have a home grown SSL certificate in place. So thats probably why I cant get handhelds to connect to the server.

What about fully qualified domain names? Do I need to have my server domain setup as a FQDN using .com instead of .local?

I have a domain name pointing to my exchange server, and users can login through the web using Outlook web access, but my domain name is server.domain.local. Is this going to create a problem?
atheluCommented:
The cert has to be issued to the FQDN name of the server. as long as you can reach the server from the internet,the actual name should not matter.
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

bterceroAuthor Commented:
Ok, is SSL required? Or can I just disable my local certifcate and get it working without any ssl at all?
atheluCommented:
no, ssl is not required. just make sure that your pda/phone has the ability to NOT use ssl first (most do, so you should be ok).
Jeff RodgersNetworks & Communications Systems ManagerCommented:
Microsoft has a utility to disable certificate checking on the PDA.  This allows you to connect with SSL, and maintain your 128 bit encryption.  The utility can be downloaded from...

http://www.microsoft.com/downloads/details.aspx?FamilyID=D88753B8-8B3A-4F1D-8E94-530A67614DF1&displaylang=en

You use the public ip address, or dns name (assuming you are using a wireless CDMA device).

Also make sure the user is enabled for mobile devices under ESM, and Active Directory Users and Computers.

Lastly make note of any errors you receive on the device... HTTP_500 errors indicate an error on the server while HTTP_400, 403, or 404 errors indicate a client side error.

Oh and make sure you aren't inadvertantly killing your activesync with tools on the server like Urlscan.exe (almost gave myself a concussion on this one, banging my head on the keyboard afterwards it was so simple)

Good Luck

bterceroAuthor Commented:
Thanks for all the tips, I am going to be reconfiguring my server today to try and get this working.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.