Windows Explorer has encountered a problem and needs to close

"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."  pops up all the time modname kernal32.dll
troberts54Asked:
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war1Commented:
Greetings, troberts54!

Try making a new user prfile.

How to copy data from a corrupted user profile to a new profile:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;811151

Cheers!
bagged2dragCommented:
modname kernal32.dll
If this is the correct spelling, (kernal32.dll),  then it is spyware. Boot into safe mode and delete that file.

If it is kernel32.dll, then windows is corrupt. If this is the correct spelling, try to boot into safe mode. If you cannot, windows needs repairing. Hope this helps.

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Dale MaySecurityCommented:
Try some utilities from the recovery console

1. boot to the recovery console (Boot to the XP cd, and choose the initial repair option)
2. at the  C:\ prompt, type in  fixboot and hit enter
3. type fixmbr and hit enter
4. type chkdsk /r and hit enter


The repair utility will run a check disk on the hard drive and repair any error that it finds. If it still does not work, move on to the next utility. ** If you cannot boot to the recovery console, try to boot to Safe Mode with command prompt, and run the same utilities.

Repair Utility (Repair on the Operating System)

1. Boot to the Windows installation CD
2. The Windows CD Setup will begin and Setup is loading files
3. It will get the Welcome to Setup Screen
4. Press ENTER to run setup for Windows
5. Press F8 to accept the licensing agreement
6. Press R to repair the select Windows installation

This one reinstalls standard Windows files, but leaves your profile and programs intact. See this link for more detailed instructions, especially if you currently have XPSP2.

http://www.michaelstevenstech.com/XPrepairinstall.htm
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stevenshealthcareCommented:
Robert,
I have had luck in the past correcting this error by reinstalling Internet Explorer. It doesn't take long.
Please make sure that you have a copy of IE on hand or saved to your PC.
Please scroll to the section "Begin Here".
How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
Article ID      :      318378
Last Review      :      November 12, 2004
Revision      :      5.1
http://support.microsoft.com/kb/318378/EN-US/

This article was previously published under Q318378
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
On this page
 
SUMMARY

 
MORE INFORMATION

 
REFERENCES

SUMMARY
This article describes how to reinstall or repair Internet Explorer 6 and Outlook Express 6 in Windows XP. You may have to do this if you are having problems with Internet Explorer or Outlook Express because of damaged files or missing registration information.

Important After you use the procedures in this article, you must reinstall any updates to Windows XP again. To reinstall Windows XP updates, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com/
MORE INFORMATION
If you are not already running the latest service pack for Internet Explorer 6, you can download and install the latest service pack instead of reinstalling your current version. For additional information about how to determine which version of Internet Explorer is installed, click the following article number to view the article in the Microsoft Knowledge Base:
164539 How to determine which version of Internet Explorer is installed
Note Internet Explorer 6 SP1 is included with Windows XP SP1 and Windows XP SP2. If Windows XP SP1 or Windows XP SP2 is installed on your computer, you do not have to download and install Internet Explorer 6 SP1. For additional information about how to obtain the latest service pack for Internet Explorer 6, click the following article number to view the article in the Microsoft Knowledge Base:
328548 How to obtain the latest service pack for Internet Explorer 6
To reinstall or repair Internet Explorer and Outlook Express, use the appropiate method while you are logged on as an administrator.
Windows XP and Windows XP SP1: Reinstall or repair Windows XP
To repair or reinstall Internet Explorer and Outlook Express in Windows XP, complete the following procedure while you are logged on as an administrator:
1.      Use the System File Checker tool to scan all of the protected files on your computer:
a.       Click Start, and then click Run.
b.       In the Open box, type sfc /scannow, and then click OK.

Note that you may be prompted for the Windows XP or Windows XP Service Pack 1 installation media.

2.      Test to determine if the issue is resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.
3.      Complete an in-place upgrade of Windows XP, a repair of Windows XP, or reinstall Windows XP. For additional information about how to complete an in-place upgrade or repair of Windows XP, click the following article number to view the article in the Microsoft Knowledge Base:
315341 How to perform an in-place upgrade (reinstallation) of Windows XP
4.      To reinstall Windows XP updates, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com/


Windows XP SP2: Reinstall Windows XP SP2
For additional information about how to obtain and install Windows XP Service Pack 2, visit the following Web site:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.aspx
For additional information about obtaining Windows XP service pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

For additional information about installing Windows XP Service Pack 2, click the following article number to view the article in the Microsoft Knowledge Base:
875364 Detailed Windows XP Service Pack 2 installation walkthrough

Windows XP and Windows XP SP1: Edit the registry and install Internet Explorer 6
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
When you try to reinstall the same version of Internet Explorer, you may receive the following error message:
Setup has detected a newer version of Internet Explorer already installed on this system.
Setup cannot continue.
To avoid this error message and reinstall the same version of Internet Explorer and Outlook Express, follow these steps:
1.      While you are logged on as an administrator, click Start, and then click Run.
2.      In the Open box, type regedit, and then click OK.
3.      Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.
----------------Begin Here------------------------
To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
To reinstall only Outlook Express 6 on Windows XP, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
4.      Change the value data from 1 to 0, and then click OK.
5.      Quit Registry Editor, and then install Internet Explorer 6.
6.      To reinstall Windows XP updates, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com/

By default, Internet Explorer 6 is preinstalled in all versions of Windows XP and cannot be removed. To provide computer manufacturers more flexibility in configuring desktop versions of Windows XP, Microsoft has made it possible for OEMs, administrators, and users to remove user access to Internet Explorer while leaving the Internet Explorer code intact and fully functional to make sure the functionality of programs and operating system functions that rely on it. For example, Windows XP supports an "IEAccess=off" switch in the Unattend.txt file, and Internet Explorer has been added to the Add/Remove Windows Components section of the Add/Remove Programs tool in Control Panel. This does not reinstall Internet Explorer.
REFERENCES
For additional information about Windows XP Service Pack 2, visit the following Web site:
http://www.microsoft.com/windowsxp/sp2/default.mspx
For additional information about how to help protect your personal computer, visit the following Web site:
http://www.microsoft.com/athome/security/protect/default.aspx

war1Commented:
stevenshearlthcare,

troberts54 is having a Windows Explorer problem, not an Internet Explorer problem.
cpc2004Commented:
Your Winodws may be infected by virus or faulty ram. Attach the following files at any webspace. I will study your log and dumps.
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp
troberts54Author Commented:
Thanks for your help with this problem but I guess I should have listed what I had already tried before I posted the question. Sorry for the incorrect spelling. WAR1  was correct the problem is Windows Explorer not IE. I had already tried all of your answers before I posted the question.

The PC boots fine and goes into Windows fine. After it does I get the error. When I go into to safe mode I don't get the error. This problem just started 2 days ago. The only thing I haven't done is run a spy detection software on it yet which I will try tomorrow. The PC has Macfee AV and it is updated every week. This is a friends PC who runs a small business on it and I don't want to lose any important files. Dell tech support had her try the XP repair but I may retry it myself to see if she had done it incorrectly. Thanks for the input and I will update everyone on the fix if I find one.
war1Commented:
You tried making a new profile?
troberts54Author Commented:
I did make a new profile and had the same problem
war1Commented:
If the problem is recent, you may want to perform a System Restore back to a day before the problem occurred
war1Commented:
troberts54,

Did performing the System Restore fix the Wiindows Explorer problem for you?
cpc2004Commented:
I'm still for your DrWatson log. If you cannot provide the log, I can't help you.
troberts54Author Commented:
The problem was spyware software. I used Microsoft Anti Spyware software and it fixed the problem. It found over 8500 virus on the computer. I am surprise it work at all. The PC had Mcafee AV but it wasn't catching anything. So much for Dell support they didn't have her try any spyware software at all. Thanks to everyone for their suggestion. Bagged2drag and cpc2004 were correct. I guess you can split the points.
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