Microsoft Broadband Utiity Never Configures Wireless USB Adapter

Hi Everyone:

       I finally got the wireless USB adapter to be stable with a steady green light.  When I install the Microsoft Broadband Utility, it indicates to connect the wireless USB adapter.  But, when I do, the Next option never turns on to continue or finalize the configuration of the wireless USB adapter.

       If I try to install the latest Microsoft Broadband Software, I get the following error message: Microsoft Visual C++ Runtime Library Window with the contents of Runtime Error! The program has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.

       It is noteworthy to mention if I double click on the MSBN.exe or setup.exe files, I do not encounter any errors.  The error message only appears if I double click on MSBNUpdate.exe file.

       I am not sure what to do at this point.  Any direction on this concern will be appreciated.

       Thank you

       George
GMartinAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

GMartinAuthor Commented:
Hi

      The Wireless USB Adapter is Model Number MN-510.  Just out of curiousity, is there a way I can get this pc on the wireless network to connect to the internet without having to use the Microsoft Broadband Utility Software?  For instance, can I bypass the problem all together through some built in feature or utility of XP with SP2?  

      I have tried to use the original installation cd which came with the wireless, but, whenever I attempt to install it, I get an error message indicating an incompatiability issue which makes sense because the pc has been upgraded to SP2 since receiving this original installation cd.  I got the entire wireless network kit before SP2 was available.

     Any ideas or directions to go on this will be appreciated.

     Thank you

     George
Tim HolmanCommented:
Go into your network adapter properties, wireless networks, and tick 'use Windows to configure my wireless network settings'.
If the USB adpater doesn't come up in My Network Places, then you can't do this.  

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
GMartinAuthor Commented:
Hi

      I finally got through this.  However, I carried out several different procedures to be able to install the Microsoft Broadband Utility Software.  First, I typed a command which allowed me to see all hidden and ghost items within Device Manager.  Since I could not remove all of the network drivers, I was able to remove the "ghost" items.  Secondly, I exported the entries of the key Network within the registry and deleted its contents and restarted the pc for the OS to rebuild the contents.  And, finally, I carried out a Repair using my Windows XP Pro SP2 cd.  

      Even after carrying out these procedures, I still had a problem with the wireless light blinking.  So, I disabled all non-MS products within Services.  Still, I was noticing the light blinking on the wireless.  

      Since I was confident I did everything available as far as tweaking options, I decided to go ahead and power down the pc, disconnect the wireless from the USB port, power the pc back up, and attempt a fresh install of the software.  To my pleasant surprise, it worked this time.  After it was over, I still had to right-click on the pc icon with the red x through it and go to View Available Networks.  I saw two entries, one for MSHOME (my LAN) and another one for Netgear.  I selected MSHOME because this one is my network.  I assume I have a neighbor who is also using a wireless and that is why I was seeing Netgear as another choice.  In any case, I went ahead and selected MSHOME and clicked Connect.  I did get a message indicating I am connecting to an unsecure network, continue anyway?  I went ahead and clicked Yes because at this point I just wanted to see some results.  Now, the pc is back online using the LAN.  

      I am concerned about my wireless being unsecured.  As such, I have a post opened at this time to address this portion of it.  

      Thanks again for the help.

      George
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

Tim HolmanCommented:
Best security a MN-510 can support is WEP-128.  
GMartinAuthor Commented:
Hi

       Is this setting enabled by default?  Where may I go to determine if WEP-128 is active?

       Thank you

       George
Tim HolmanCommented:
If you're connected via Windows XP, then double click your wireless adapter on the toolbar (and View Available Wireless Networks / Refresh if necessary) and look for 'Security Enabled'.  
Security Enabled means WEP, or WPA.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Networking Hardware-Other

From novice to tech pro — start learning today.