I have a question:
When I get a client who wants remote assistance, I always have such a hard time connecting to their computers because their is either a firewall in the router or a firewall in their modem (cable/dsl) or both.
Are there programs out there (or is it possible to write one) that would query their router and modem to find out what make and model it is - or even better, open up the remote assistance ports so I can connect to help them? Most people cannot do this on their own, and don't have the time or patience to be walked through it. The best thing is if they could just click a button, and it would be done.
Can this be done?
Gotomypc.com boasts their software is:
Because the GoToMyPC software on the remote computer initiates an outgoing connection, the technology works with your existing firewall and does not require special configuration. Nor does it compromise the integrity of your firewall."
What does that mean?