Closing additional mailboxes

I opened an additional mailbox of someone else in my domain a while back.  Since then I have removed this person by gonig to Tools > Email Accounts > View/Change > More Settings > Advanced Tab > Mailboxes - the same way I added the person.  The problem is that this mailbox is still open and won't close even though it doesn't show that it is open by following the path above.  

If I right-click on the mailbox itself in the navigation pane and choose close it tells me to follow the path mentioned above to close it.

How can I get this mailbox closed?  I've tried all i know.

I'm using Exchange 2000, XP PRO SP2, O2K3.

I listed this under "Outlook" and got no help:


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Have you tried editing this via the Mail portion of the control panel, when outlook is closed?
TheJabsterAuthor Commented:
Yeah I have.  I've removed, re-added, deleted, all of it.  

That's why I'm completely stumped!
Delete your Outlook profile totally and recreate.

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TheJabsterAuthor Commented:
If you mean Control Panel > Mail delete whatever is there - done that as well.  Done it both from the Control Panel and from within Outlook.  Logged off, created a new roaming profile thinking that it was stored in there somewhere... but no changes.
Does it follow you to another machine?
If not then it could be the Windows profile.
Login as an administrator, rename the profile directory and let Windows create a new one.

TheJabsterAuthor Commented:
It does follow me to ANY computer... even when i let windows create a new one.  I deleted all of the Outlook profiles, deleted the local cache of my profile, changed the AD to store my profile in a new spot so that it would be automatically created... still, nothing.
I have never seen an additional account setting follow to another computer.

If that is the case then you don't have much choice.
Archive out all of your email, delete your account and recreate.
You may also have to delete the other account and recreate.


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TheJabsterAuthor Commented:
That sucks... but I think that's my only option at this point.

In the registry, look for HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles.

Select the desired profile and parse thru the keys. Look for a string named 001e300a with a value of EMSMDB.DLL (in my case for Outlook 2003).

At the same time, the string named 001e660b SHOULD NOT be there. This value usually contains the user CN.

Close Outlook, do an export of your registry and then erase the 001e300a PARENT key. Open Outlook; the annoying mailbox should not be there anymore.

Basically, if the problem occurs on many machine, I would suspect a roaming profile.
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