Help, Backup Failing - SBS 2003 Standard

Hi, I am using the standard backup procedure on my SBS 2003 sever, on to a 4mm tape - it is an HP ProLiant ML150 server. The last two backups have given the following error, I can not find anything that may solve it, please help,

05/07/2005 23:30
-------------------------------
Date: 05/07/2005
Time: 23:30
User: SYSTEM
-------------------------------

Backup Runner started.
GetTapeMediaPoolName failed. (0x80070015)
GetBackupDestination failed. (0x80070015)
LaunchNTBackup failed. (0x80070015)
NTBackup finished the backup with errors.

For more information about failed backups, see the article on troubleshooting your backup at the following Web page: http://go.microsoft.com/fwlink/?LinkId=18414

Backup ended at 05 July 2005 23:31
Backup error finished with error code 0X80070015.

Please help, the backup starts at 23:30 and the error seems to occur imediately.

Thanks in advance

Jack
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JackIT ManagerAsked:
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ccomleyCommented:
Look in the Event Log and see if there's any errors there at the time the backup failed.

Try a manual backup (launch NTBackup from Start/Run) of a small area of the disk. If htat works, manually backup teh whole lot.

Try different tapes.

Do you use a cleaning tape? If not, get one. If so, how long since you last ran it through?

How long since you last did a test restore?


The most common reason I can find for something issuing "0X80070015" is "Device not ready".  Might be time for a new DAT drive, you do know that "DAT" is widelyt deemed to mean "Dies After Two years"?

Does the tape drive show up in Device Manager?

JackIT ManagerAuthor Commented:
Hi, have not tried a manual backup from NTBackup, but I have been using "Back Up Now" from "Server manangement"

I have tried different tapes and a new tape - also cleaned it twice today.

I have never tried a test restore, I really should I know.

The device does show up in device manager as working properly.

Right, the event log, there are some issues - I read though the MS article about the failures, I switched off the SQL server - tried back up, did not work, I cleared the security log which was 64MB, tried back up no luck,

then I looked in the system security log, there are errors, here they are (have included the messages before too):

Event Type:      Information
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7036
Date:            06/07/2005
Time:            11:47:35
User:            N/A
Computer:      QUAY
Description:
The Removable Storage service entered the running state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:      Error
Event Source:      Removable Storage Service
Event Category:      None
Event ID:      15
Date:            06/07/2005
Time:            11:48:36
User:            N/A
Computer:      QUAY
Description:
RSM cannot manage library CdRom0. The database is corrupt.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:      Information
Event Source:      Removable Storage Service
Event Category:      None
Event ID:      98
Date:            06/07/2005
Time:            11:49:04
User:            N/A
Computer:      QUAY
Description:
RSM was stopped.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Event Type:      Information
Event Source:      Service Control Manager
Event Category:      None
Event ID:      7036
Date:            06/07/2005
Time:            11:49:04
User:            N/A
Computer:      QUAY
Description:
The Removable Storage service entered the stopped state.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


I have no idea what "RSM cannot manage library CdRom0. The database is corrupt." really means.

Hope you can help, cheers
Jack
JackIT ManagerAuthor Commented:
I was just looking at the MS error article for Event ID: 15 - its says:

-----------------------------------------------------------------------------
Details
Product: Windows Operating System
ID: 15
Source: Removable Storage Service
Version: 5.2
Symbolic Name: LM_FAILSTART_DATABASE_BAD
Message: RSM cannot manage library %1. The database is corrupt.
   
Explanation
The Removable Storage service did not detect a valid media library. This could be caused by a transient error in the library when the service queried the removable storage device properties.
 
   
User Action
The Removable Storage database can be restored by reinstalling the removable storage device and forcing Windows to rebuild the database.

To restore the database


Right-click My Computer, and then click Manage.
In the left pane, under Computer Management (local), expand System Tools, and then click Device Manager.
In the right pane, expand the device type, right-click the device, and then click Uninstall.
In the left pane, expand Removable Storage, and then expand Libraries.
Under Libraries, right-click the device, and then click Delete.
In the left pane, click Device Manager.
In the right pane, right-click the name of the local computer (usually the first name in the list), and then click Scan for hardware changes.
Restart the computer if you are prompted.

If the driver meets the Plug and Play requirements, a Plug and Play message will be displayed, the device will be automatically installed and configured, and the Removable Storage database will be restored.
 
-----------------------------------------------------------------------------

In libraries, the tape drive is there, so is the CDROM drive - but it has a red cross in a circle against it, I put a CD in and if I go to properties it says the drive is empty.

If I do as the above advises should I just remove the tape devices and not touch the CDROM? or just remove both?
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ccomleyCommented:
Could be a "red herring" that RSM is complaining about teh CD rom. OTOH, there's only one RSM, and it does look after tapes. so if the RSM database is upset thus could explain what's going on.

I don't think it can do any harm to force it to rebuild.

Given the error is showing on teh CD rom side (do you *use* CDs for backup or similar?)  I think, I would  suggest trying both - by removing *both* devices, clearing the libraries, then "Scan for changes" to put back both.
JackIT ManagerAuthor Commented:
Ok, I will try a rebuild of it, the server does not even have a CDRW!

Cheers
JackIT ManagerAuthor Commented:
I removed both and it found them again as it should, however in Libraries the CDROM still has a red cross against it and the backup was still failing with the same error. I deleted the CDROM from Libraries (without removing it from device manager) then I went to run a backup and it has sprung in to life with the backup utility, it has about 90mins to go so I will let you know if this is successful,

do you happen to know why this is happening, what does the Libraries do? has removing the CDROM going to effect anything, will my CDROM work?

thanks
JackIT ManagerAuthor Commented:
OK, then backup went fine and was completely successful. The usual backup is svhedualed for tonight, hopfully that will go well too,

What about this CDROM in the libraries list, what does it do, does it need to be there?
JackIT ManagerAuthor Commented:
Right, the schedualed backup at 23:30 failed again, the CDROM in libraries has made an appearance by its self and is causing the same error,

any ideas because I am stuck...

Thanks
JackIT ManagerAuthor Commented:
This is getting wierd, after it failed as in my above post, I have not changed a thing and last night the schedualed backup ran perfectly,

getting more confused by the day with this :~/
Lee W, MVPTechnology and Business Process AdvisorCommented:
/subscribed
JackIT ManagerAuthor Commented:
I have switched the SBS backup off and im going to use the other windows backup facility, when I look at the "about" screen of this utility it seems there is a link to Veritas there, so I will see how it goes.
JackIT ManagerAuthor Commented:
Hi Alimu, thanks for your assistance!

No luck with the windows back up facility, It works when I do a manual job, but does not work for a schedualled job, It leaves this in the log:

"Cannot locate the specified media or backup device. This backup operation will terminate."

I have left a reply on the HP forum as its a very similar fault, I do not remember this happening that soon after installing SBS SP1, but I am sure it did not happen before.

Jack
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What manufacturer made your tape drive?  Is it compatible with Windows Server 2003?

Jeff
TechSoEasy
JackIT ManagerAuthor Commented:
Hi Jeff, All it says is Hewlett Packard DAT72 Drive - it was included with the server - I has worked for a month faultlessly.

Today I have had 2 schedualled backups work ok - This has been after I deleted the cdrom from Libraries and disabled the cdrom in device manager.

If it stays working I am sure the CDROM is doing something wrong.
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Actually... take a look at this:  http://www.microsoft.com/technet/support/ee/result.aspx?EvtSrc=Removable+Storage+Service&EvtID=15&ProdName=Windows+Operating+System&LCID=1033&ProdVer=5.2

It may have something to do with your CDROM, but the above article will fix your corrupt libraries.

Jeff
TechSoEasy
JackIT ManagerAuthor Commented:
Hi Jeff, I did that already a couple of times - the article is pasted in my second post, I will let you know soon if tonights backup works.

Jack
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Sorry, missed that... have you installed SP1 yet?  The error is listed in the very LONG list of fixes.

Jeff
TechSoEasy
JackIT ManagerAuthor Commented:
yup SP1 is installed, I have a small feeling it started happing a couple of weeks after this, I just checked and tonights ran perfectly too - what should I do, currently the CDROM is disabled and is deleted from Libraries - its a fix, not the best one I could hope for though..

Jack
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Perhaps it's a bad tape or two?  Are the errors happening on the same tape?

Jeff
TechSoEasy
JackIT ManagerAuthor Commented:
I have not kept track, but it did fail on a brand new tape I tried, I think its happened on all of them so far though
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Unfortunately, this kind of thing is why I now have all of my clients using USB hard drives... they just seem to always work (as long as we use only about 60% of the drive so there is room to defrag).  You can usually find 120GB 2.5" external drives for under $150.00 now.  They're as portable as handling a two or three DATs and significantly easier to use.  Depending on your off-site requirements, you need at least three of them for decent rotation.  

I know that's not an answer to your question...  but it seems that you're not the only one with this kind of problem:  http://www.smallbizserver.net/Default.aspx?tabid=53&view=topic&postid=6489&forumid=9&tpage=1

Jeff
TechSoEasy

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JackIT ManagerAuthor Commented:
Hi Jeff, I thought I might be heading for a dead end - I can see the advantages of the USB HDD hugely now (wish I did when I bought the server)

I have also concidered backing up to a couple of network locations, My PC has a large HDD and my director has a laptop which is in a separet office (same building) and it also goes off-site. I would probably only do this once a fortnight and keeps the tape drive running for as long as it wants to work - It is rare that I need the CDROM on the server.

I also saw that thread on  http://www.smallbizserver.net, I have one going myself but still no solid answer for this particular problem.

Many Thanks
Jack
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What you may want to consider instead of backing up onto multiple locations with the same methods, is to use NTBackup with the external hard drives, and then use Acronis True Image to image your drive to another location.  This would provide you with a much better recovery situation.  Acronis' product is phenomenal... and you can create differential images each night with very little effort.

Good luck!

Jeff
TechSoEasy
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Windows Server 2003

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