One of our testers reported an internal error after opening all accounts on our application written C as front end and Oracle as backend. This internal error caused an immediate shutdown of the application and the accounts could not be opened.
In order to simulate this issue , I ran the session with exactly the same criterias as the tester did and debugged the function the application calls when it reaches the summary screen but did not find any discrepancies and I was successful.
The tester gets this internal error anytime , its not specific. I have done the code review of the functions which are called when it reaches the summary screen but did not find any dangling pointer issue.
Please advice me how do i tackle such issues.
What must be done in order to simulte such error.
Your suggestions will be extremely helpful