Public Folder Disappeared

In the middle of a migration from five 5.5 to one Exchange Enterprise 2003 server. Users were telling me for weeks that one of the addresses was failing; however, the woman that checks those emails said that she was getting them. They go into a Public Folder, the woman responsible for them checks the Public Folder, and then processes them. Yesterday, she tells me that the folder is missing. Sure enough, it's no longer visible in Outlook... but thankfully it is still in Exchange System Manager and the 5.5 Exchange Admin program. I haven't touched the Public Folders, i.e. I haven't run pfmigrate yet. Any ideas on how to make the folder visible again?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David WilhoitSenior Consultant, ExchangeCommented:
Check the 5.5 admin program and make sure there's an instance of that folder on both the 5.5 server and the E2K3 server.
fatboy1271Author Commented:
The folder is in both 5.5 Admin and 2003 ESM.
David WilhoitSenior Consultant, ExchangeCommented:
Not just the folder, the instance. If it's not available anymore to be seen, but it's still receving emails, could be an issue with the permissions list (ACL) on that folder. Unresolved accounts possibly?

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

fatboy1271Author Commented:
The folder and its subfolders are still in the Admin programs. Nothing on folder has been changed... permissions are the way they are supposed to be.

What I did yesterday:
1. Messed around with OWA "skins" (adding the xbox theme)
2. I moved a couple boxes over to the new server
3. Database became "corrupted" for one Store during a move, so I had to move out the log files for that Store and run eseutil /p to fix the database --> this store does not contain our Public Folders, they are still on the 5.5 servers
David WilhoitSenior Consultant, ExchangeCommented:
ouch. Can the mailboxes that are moved over to 2003 see the folder? Can anyone?
fatboy1271Author Commented:
Haha, no one can anymore. Whether the user is on 5.5 or 2003, Outlook 2000 or 2003... it doesnt matter.
David WilhoitSenior Consultant, ExchangeCommented:
Gotta be a permissions issue, if no one can see it...what about OWA 2003? Can it see it? Does this folder have a DL in the ACL?
fatboy1271Author Commented:
It's not showing in OWA either...

Ok, you'll see that I only have about a year's worth of true Exchange/Server experience: I found that ACL is Access Control List, but I don't know what DL is and how to check it in the ACL.

*I've bumped up the point total to 500*
David WilhoitSenior Consultant, ExchangeCommented:
distribution list....check the client permissions on that folder in the 5.5 admin program
fatboy1271Author Commented:
DUH! Funny that I respond to my users with DL and I couldn't figure that out...

Anyway, client permissions are as they've always been... on both systems.
fatboy1271Author Commented:
I believe that the problem is that during the migration process Exchange 2003 made the wrong mailbox her primary... with 5.5 she was tied to two mailboxes. I gave myself permission on this Public Folder and it pops right up for me. I give her the same permission and nothing (I've waited days for it to "sync" up). Is there a way to "merge" her two accounts or swap account info from one to the other?

It would make sense that this could be the cause of the problem; however, I don't understand why it started a couple month after she was moved to the new server...
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.