Cannot Print on XP SP2

I am installing an Internet control software called "Browse Control" from Codework.  There are two software installs that have to take place, one on the server & one on each client to be locked down.  On the PC's that I have installed this on, users are unable to print.  They are able to print from a non-windows application such as ADP but not Word, Excel, etc.  I have relaxed all Internet access, allowing all sites to go through but to no avail.  On one workstation I uninstalled the program & printing goes through just fine.  At first I thought it was a SP2 firewall issue but after turning that off it still fails to print.  The printer initiates & acts like it will print but no-go.  Ideas?
mentisgroupAsked:
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mentisgroupAuthor Commented:
To add - I selected NetBIOS over TCPIP & print directly to printer with no change in results.
curlybenCommented:
ARe they trying to print to network printers and if so can they use the IP address instead of the print server name ??

Could possiblely be something server side that is stopping the DNS lookup working correctly.
#
Seems very odd, but I did encounter a similar problem when Verisign opened its Sitefinder "service" a few years ago.
Caused havoc with our DNS server.

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mentisgroupAuthor Commented:
Something I forgot to add - I deleted the DNS entry and added a known DNS server from Verizon.  I flushed the cache & rebooted with same results.  The printers are IP addressable.  When setting up it appears they added each printer on the clients as a Standard TCPIP Port under Local printer attached to this computer.  I have added this software before with no issues at other clients.  I dont get it.
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mentisgroupAuthor Commented:
Also - When a user is sending/receiving in Outlook express, a message pops up - "Task 'pop3 - sending' reported error (0x8004210B) : 'The operation timed out waiting for a response from the sending (SMTP) server.  If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
mentisgroupAuthor Commented:
I also noticed that they are using static public IP's.  I have no idea why.  There are 50 seats.  You would think that they would be using private, dynamic IP's.
mentisgroupAuthor Commented:
Increasing points....
mentisgroupAuthor Commented:
OK....Called M$ support since this was an XP SP2 issue & a freebie.  It seems that Lexmark printers & SP2 don't jive well unless you follow the instructions listed below...

1   Stop Spooler service in Services
2   Turn off the printer
3   Turn on the printer after 30 seconds
4   Start the spooler services


Print went through without errors after that.
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