Error 0x8004210B, can't send email with attachments

I've looked over and done all solutions discussed on this site about this problem.  Nothing seems to help.
I'm running XP with Outlook 2003 and I can send text messages fine, but when I add an attachment I get an error message and message doesn't get sent.  Not all the time though, but most of the time, it is not consistent.  I used to be able to send attachments fine, but out of the blue this started happening, I was Originally running outlook express and thought I maybe needed an update, so I bought Microsoft office and still same problem.  I deleted all my emails, that didn't help.

I've tried changing settings(timeouts, 10 minute), I've uninstalled Norton professional 2004, I've added all microsoft updates and service packs.  I use my modem to connect to dial-up internet, my service provider said everything is fine on their end.

Please help.  
sherryrAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

war1Commented:
Greetings, sherryr!

What email account are you using to send?  Some ISP and email services limit the size of attachment.

Cheers!
rvidal393Commented:
What service pack is installed for office?  I beleive this issue was fixed in service pack 3.
rvidal393Commented:
Also the email account in outlook may be damaged.  

Check out this to fix it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;315049
Your Guide to Achieving IT Business Success

The IT Service Excellence Tool Kit has best practices to keep your clients happy and business booming. Inside, you’ll find everything you need to increase client satisfaction and retention, become more competitive, and increase your overall success.

war1Commented:
>> I beleive this issue was fixed in service pack 3.

Outlook 2003 only has service pack 1.
rvidal393Commented:
I'm sorry, your correct, I had Office XP on the brain.  The link in my second post has information on Outlook 2003.
sherryrAuthor Commented:
Thanks for your comments.  Well, I've already removed all my email accounts and reentered them, I have 3 different email addresses with the same ISP.  I have installed service pack 3 for XP and service pack 1 for Outlook 2003.  My ISP probably does limit size of attachments, but I'm talking about all attachments >20KB.  I cannot consistently send an attachment of 30KB.  Also, I can send attachments from my laptop with same account.  I have express still on my laptop.  
 
war1Commented:
Does your ISP limit the type of attachment to send?  Some ISP does not permit excutable attachment to be sent.

Are you able to send attachments if you rename them?
sherryrAuthor Commented:
I mostly try to send jpeg files(pictures)  
war1Commented:
Has your ISP added requirements about attachments?  Is your firewall blocking attachment?  In your Outlook security settings, you have not prevented sending of attachment?
mark-waCommented:
You said you connected to dialup and the same problem occurs?

That's interesting because I would have been pretty sure this is an MTU issue.

Have you tried turning off the Windows Xp firewall?  Or add Microsoft Outlook to the list of allowed programs to send over the internet.

Is the error the same or different when you tried over dialup?

Also, did you send a brand new message with an attachment when you tried over dialup?  Or did you have something already sitting in the Outbox that you just tried to send?  Try creating a new one and sending over dialup.

Is Norton still uninstalled?  If so, go to the symantec website and find the manual removal instructions for you product and perform them.  It's a funny thing with AV programs, they don't go away easy (espectially Norton, to my experience anyways).

Mark
sherryrAuthor Commented:
I don't think my ISP has added attachment requirements, I can send attachments with my laptop, same email address and I can send attachments with my ISP's webmail.  I only have windows firewall and I've disabled it, not sure how to manually remove it.  I looked at the security settings and can't find a box to  prevent sending of attachments?  Where is it?
mark-waCommented:
Try this if you would, go to http://www.dslreports.com/drtcp and download drtcp (the march 21, 2002 version).

Then run it, choose your network adapter in the drop down, then set the MTU to 1392.  Then, enable Blackhole Detection.

Reboot the machine and try sending your attachments.

Mark
sherryrAuthor Commented:
Yes, I always connect to dial up.  I recently added DSL, but I was having this problem before the DSL and I don't use the DSL in outlook.  I went to the Norton website and removed AV with the program from them that they said to use if ad/remove microsoft didin't work after I ad/removed via microsoft.  I've tried many different emails, I've been having this problem for over a month and have worked many days trying to figure it out.  Norton is still uninstalled and firewall disabled.  How can I add Outlook to list of programs to send over internet? Also, I just sent a 100KB tif file attachment and it went through?  
war1Commented:
When you are sending email with attachment, when they are not sent, are you sending in plain text or rich text format?  It should be plain text.  Here are other issues to watch for

http://www.pcreview.co.uk/forums/thread-758424.php
mark-waCommented:
My next thought would then be hardware.  Try updating or reinstalling your modem drivers.  If that doesn't work, go pickup a $20 modem somewhere and install it and see if that resolves the issue.

Mark

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
sherryrAuthor Commented:
I was able to send a 190kb attachment .tif file.  Currently sending a jpeg, hope it works.  I have to leave til tomorrow.  Thanks for all your help.  I'll write back tomorrow with progress.
war1Commented:
Sherryr,

Any progress with sending attachments?
sherryrAuthor Commented:
I haven't made any progress.  I have been able to send a few emails with small attachments, but next try it is giving me the same error.  Ready to give up.  The modem idea is a possiblity, but why don't I have problems connecting, staying connected then?  
mark-waCommented:
Every function of the modem is independent of the other.  Downloading, uploading, connecting, they all are seperate functions of the modem.  So they can break independently.

Mark
war1Commented:
Sherryr,

Have you tried increasing the time-out time on your emai client?
sherryrAuthor Commented:
Yes, It's at the max, 10 minutes.
mark-waCommented:
Is the email account through the same provider as your internet provider?

Mark
sherryrAuthor Commented:
Yes, it could be, but I usually use a DSL account for sufing the net because its faster than the dial-up.
mark-waCommented:
Ok, just to be clear on this.  This issue occurs when sending mail with attachments whether you are connected via dialup or DSL.  Is that correct?

Thanks.

Mark
sherryrAuthor Commented:
I have the problem when I connect to dial up.  I have never tried to send email with DSL because I've never set up a mail account with my DSL, I just use it to surf the net.  I had the problem before I set up DSL and still have problem.
war1Commented:
sherryr, I just reread an earlier note of yours

>> I have installed service pack 3 for XP and service pack 1 for Outlook 2003.

Do you have both Outlook 2002 and Outlook 2003 installed?  They could be conflcting.  Remove the one that you are not using.
sherryrAuthor Commented:
I have only outlook 2003 installed and outlook express, i tried to delete xpress, but couldn't
war1Commented:
Outlook 2003 and Outlook Express can co-exist on a computer without confict.  

You can send some attachments, but not others. You said you just sent a TIF file without problem. Is it only JPG files that you cannot send?  How large are the JPG files?  100kB?  500kB?  1000 kB?  Did you dialup change the requirement for sending attachments?  Your ISP could be cutting you off after 100kB.
mark-waCommented:
sherryr,

Do you physically disconnect your DSL and then connect via dialup when you are using mail?  Have you tried using your email account over the DSL connection?  Talk to your DSL provider about how to set that up.  Sometimes, you don't have to make any changes to your accounts settings at all, but sometimes you can change just the smtp server information and authentication info to the secondary provider (your DSL provider) and that will work.

Anyways, that would be a good test.  Then, if that works, I'd still say that you might have a failing dialup modem.

Mark
sherryrAuthor Commented:
Hello, sorry for the long delay.  I finally set up a DSL email account and I can send pictures fine thorugh OUtlook.  I guess the next step is to get a new modem.
war1Commented:
Glad you can send attachment.  It may not be the modem's fault, as dialup are notoriously slow, so sending an attachment may be a problem.
sherryrAuthor Commented:
installed new dial-up modem and I can now send attachments.  Thanks for the help!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.