Directly connected (IP) HP 8550N failing to print ?

Hello,

I have quite an urgent problem with an HP Color LaserJet 8550N.

I have connected directly to it via an IP address of the jet direct card.

I have been printing without problem for some time, but there as always been an issue of it not printing at random intervals.

It doesn’t matter which application I print from.  I will select the printer (status ‘ready’) the job will spool and then nothing.  No indication on the printer that it’s processing a job.  After a few minutes a little balloon pops up with a message stating that following print job failed to print.

Any idea what the problem is and how it can be fixed.

When I added the printer a week or so ago I use the latest drivers.

Thanks.
andyw27Asked:
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pyschesCommented:
ok what's the firmware of your jetdirect card..

what operating system are your using, what type of job are oyu printing and what is your print path..

oh and how much memory is on the printer???

answer these and i should be able to let you know what's happening...
andyw27Author Commented:

The jet direct is J3113A

4 x 32mb memory

Engine Firmware code 42

I'm using XP Pro SP2

pyschesCommented:
print off a jetdirect config page, it shoudl get you the jetdirect firmware...
latest firmware version for that card is 08.49... you can upgrade to that for free if needed..

total memory is
128mb so check that the documents you are sending to print aren't spoolong to too much bigger than that..
are they any specific type of doc's eg. powerpoint..

also what type of port are you printing to??

jetdirect port or standard tcp/ip port??

Have you the firewall in windows xp turned on??


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