Directly connected (IP) HP 8550N failing to print ?


I have quite an urgent problem with an HP Color LaserJet 8550N.

I have connected directly to it via an IP address of the jet direct card.

I have been printing without problem for some time, but there as always been an issue of it not printing at random intervals.

It doesn’t matter which application I print from.  I will select the printer (status ‘ready’) the job will spool and then nothing.  No indication on the printer that it’s processing a job.  After a few minutes a little balloon pops up with a message stating that following print job failed to print.

Any idea what the problem is and how it can be fixed.

When I added the printer a week or so ago I use the latest drivers.

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ok what's the firmware of your jetdirect card..

what operating system are your using, what type of job are oyu printing and what is your print path..

oh and how much memory is on the printer???

answer these and i should be able to let you know what's happening...
andyw27Author Commented:

The jet direct is J3113A

4 x 32mb memory

Engine Firmware code 42

I'm using XP Pro SP2

print off a jetdirect config page, it shoudl get you the jetdirect firmware...
latest firmware version for that card is 08.49... you can upgrade to that for free if needed..

total memory is
128mb so check that the documents you are sending to print aren't spoolong to too much bigger than that..
are they any specific type of doc's eg. powerpoint..

also what type of port are you printing to??

jetdirect port or standard tcp/ip port??

Have you the firewall in windows xp turned on??

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.