Outlook 2000 dropping attachments when I send mail


My client is using Microsoft Exchange 2000 and Outlook 2000.

One of the users has a problem sending E-mail. When she sends certain attachments to certain people, the attachments doesn't arrive. It's like there never was an attachment to the E-mail. It doesn't get blocked by an anti-virus or something, because she then asks her partner to send it, and then it get's send correctly. I also don't think it's her Exchange account, because if she sends the attachments using Exchange Webmail, it works as well, so I think the problem is with Outlook. Has anybody ever heard of this problem. Please assist.


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Hi leonjvre,

Outlook does block certain attachments. To enable the type of attachment follow these instructions:


leonjvreAuthor Commented:
Hi War1

But funny enough, it didn't always use to be this way. It started happening gradually. I will try it
For Outlook 2000, SP3 made the change.
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leonjvreAuthor Commented:
Where can I see if  the user has Outlook service Pack 3 installed ?
Will I be correct in saying that if this is the problem that the user will also not be able to receive that kind of attachments?
With Outlook open, click on Help > About should tell you the version.

No, user will be able to send that type of attachment.

We have not heard from you? Did any comment help you solve your problem? Do you have any more questions? If I help you, please accept my answer with an excellent or good grade.

Thanks, war1

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leonjvreAuthor Commented:
No. Your answers did not help me out. It still persists. Cannot send ceratin attachments to certain people. For instance, she will send both you and me an Excel file. I will get it, no problem, but you won't... That's what happening.
Did you install Outlook 2002, service pack 3?

Outlook 2002 SP3 Update
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