HTML HELP hh.exe wont let me open a .chm file from a networked drive- getting Action canceled when doing so

Machine : Dell 340 Precision
O/S: Win 2K 5.00.2195

We have got a lot of .chm files stored on our network drives so development and documentation can interact.

So far all is fine - You doubleclick one of those .chm files, hh.exe starts and displays the content in Windows "HTML HELP".
Only - for one of our developers this only works when copying the file to his local drive on his workstation.

If he does it remotely - HTML HELP winds up with the following message:


Action canceled
Internet Explorer was unable to link to the Web page you requested. The page might be temporarily unavailable.


Please try the following:

Click the  Refresh button, or try again later.

If you have visited this page previously and you want to view what has been stored on your computer, click File, and then click Work Offline.

For information about offline browsing with Internet Explorer, click the Help menu, and then click Contents and Index.


To rehash again.
Choose random .chm file.
Try opening it from a networked drive results in mentioned error.
Copying it to a local drive and opening yields the desired result.i,e, it works.

I suspect a permission problem, but changing security settings from within hh,exe as well as Internet Explorer and setting them to "low" didnt change much.

Other than that I m not sure where to go look for clues.

Any hints or even a solution to this appreciated ;D

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.


A recent Security updated causes this. See the RESOLUTION part in this article:

You cannot use certain Web applications that use the InfoTech protocol after you install Windows Server 2003 Service Pack 1, MS05-026, or MS04-023:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
algorithmicsAuthor Commented:
Accepted - Thanks for the fast answer.

Setting HKEY_LOCAL_MACHINE_SOFTWARE\Microsoft\HTMLHELP\1.x\ItssRestrictions

Subkey MaxAllowedZone to 2 fixed the issue for me

Thanks a lot !
Very welcome, and thanks for posting back!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.