Replies and Forwards from asian sources

I have a users that communicates with asian vendors. When he receives replies or forwards from certain asian vendors he gets ?? at both the begining and end of the subject lines. He is using Outlook XP and we have Exchange 5.5 on Windows 2000 Server.
doc-mclAsked:
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war1Commented:
Hi doc-mcl,

The question marks are asian characters.  To view them, you may need to download the Chinese and/or Japanese language pack from Windows Update site.

Cheers!

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