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Connection error using Remote Desktop: The remote computer disconnected the session because of an error in the licensing protocol.

i'm trying to connect to a client's server over the Internet from my office using Remote Desktop and this is the error I'm getting:

The remote computer disconnected the session because of an error in the licensing protocol. Please try connecting to the remote computer again or contact your server administrator.

Anyone know the solution? Thanks.

ASKER CERTIFIED SOLUTION

NJComputerNetworks

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WineGeek

ASKER

Also, this is the address I'm trying to connect to in case you want to try it and see if you get an error:

citrix.frogsleap.com

WineGeek

ASKER

Thanks, sounds good. How, exactly, do I use your suggestion to connect:

MSTCS /v:servername /console (however only one person can connect)

What MSTCS?

WineGeek

ASKER

Thanks, sounds good. How, exactly, do I use your suggestion to connect:

MSTCS /v:servername /console (however only one person can connect)

What MSTCS?

NJComputerNetworks

Go to Start --> run
type CMD <press OK>
type: MSTCS /v:citrix.frogsleap.com /console <enter>

WineGeek

ASKER

ok I just tried that and I'm getting the same error. I guess I'll have to drive out there. Any other ideas?

WineGeek

ASKER

do you get that error if you try to connect to their server?