Cisco 837 Web setup problems

I'm having problems with the web setup on an 837 router.

Setup page comes up OK, but there is an applet window that says "checking the router model, IOS version and IOS features.

This keeps running and running until it eventually comes up with an error saying it cannot comunicate.

The laptop connected directly to the router has no firewall on.

Any ideas?

Failing this, how can I reset the router to the factory defaults?  (bit of a newbie here)

I can connect OK via a console.  

P.S.  This is a used router, so I have no idea how it's configured
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

To reset the router to defaults from the console connection:

router#write erase

Try the connection again after resetting the router.  You'll need to assign an IP address to an interface and make sure the command "ip http server" is in the running-config (should be as its the default).

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
<P.S.  This is a used router, so I have no idea how it's configured>
If JFred comment does not work for you or if you would like more info --

Try this previous EE solution:

You'll need to register at

You'll need the flash image:

a TFTP server

and follow the recovery procedure at
middletnAuthor Commented:
Thanks. will try the above, but I cannot for the life of me find the web setup software on the Cisco site.

P.S.  Have an account and support contract with Cisco, but they're not very helpfull
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.