jebsilver
asked on
Cannot stop IIS services
We have a Win2K server where we cannot stop the "World Wide Web Publishing Service" (IIS). It's been this way since I started working here, so I can't pinpoint anything that was done to cause it. The box is fully patched.
When you try and stop the service, it goes into the "stopping" status and just hangs. The only way to bring it back is to restart the box.
Any idea what could cause this?
When you try and stop the service, it goes into the "stopping" status and just hangs. The only way to bring it back is to restart the box.
Any idea what could cause this?
ASKER
It depends on IIS Admin, and STMP depends on W3SVC.
This is on a production server, so I'll try to kill it this weekend. What should I be looking for in procexp to tell me? Will it highlight what is causing the hang?
This is on a production server, so I'll try to kill it this weekend. What should I be looking for in procexp to tell me? Will it highlight what is causing the hang?
ASKER CERTIFIED SOLUTION
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How are you trying to stop IIS?
Try to use IISRESET instead:
http://support.microsoft.com/default.aspx?scid=kb;en-us;202013
Try to use IISRESET instead:
http://support.microsoft.com/default.aspx?scid=kb;en-us;202013
you may try with command promt
net stop w3svc
net stop iisadmin
net start w3svc
net start iisadmin
net stop w3svc
net stop iisadmin
net start w3svc
net start iisadmin
SOLUTION
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Can you go into the services and see if there are any "Dependencies" for this service? If someone has configured it that way, it might be waiting for the other services to stop.
Also, you can use Processexplorer from http://www.sysinternals.com/Utilities/ProcessExplorer.html to kill the process. It will give you a good view of what is causing it to freeze up!
-Sree