Label Printing Problem in WordPerfect 12 on Sharp Copier/Printer

We have one computer in our office network which will not print labels from WP to the Sharp copier/printer on the office network. All of the other computers, also using WP, can print labels.

The message is "Load extra paper (plain)"

This computer is using the Dell OEM WP12, patched with Service pack 1. (by the way, as of 7/8 it is still necessary to download the patch from the alternate server).

But the really odd thing is the exact same thing happened on the same location in the network...but with a different computer using WP 11.

The Sharp guy was in yesterday, and had no clue. The network techie wonderwoman can't figure it out. There are no other network problems with this computer; it will print labels out of Word to the Sharp, and it will print WP labels about half the time to the HP Laserjet at another port in the network.

thanks for any good advice.
LVL 1
erinchAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

moorhouselondonCommented:
If you go into the definition for Labels (pull down Format, choose Labels).  Now make sure you are using the correct label file for your country (A4 or US paper sizes).  

Now click on the label definition you are using, then press the Edit button - is the Size (Paper Size) set correctly?  Is the Source set correctly for this printer? (If set to Manual this could be causing this behaviour).  Check all other settings on this panel are set correctly.

Make sure that the Default Printer is set to be the Sharp.  Also make sure in Tools, Settings, Environment that there is a tick against the option Reformat documents for the WordPerfect Default Printer on Open.

If these things are set correctly, then check the settings for the Printer are set correctly in the Windows Control Panel, particularly the Paper Size, and the Tray configuration.  If Tray is set to Manual, particularly, change it to something else, Tray 1 for example.

Try that, any problems let us know.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
erinchAuthor Commented:
Hi--sorry for the delay; I was on a month long trip.

I awared points and an "A" for effort. It turns out that this was due to configuration problems in the Sharp digital copier, and not software related on a computer workstation. But your answer was absolutely on target if it had been a WP issue. Thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office Suites-Other

From novice to tech pro — start learning today.