"Phone Tools," my fax software program from BVRP, says "...com port unavailable."

jkoontz33
jkoontz33 used Ask the Experts™
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My three-year-old Dell 4400 came bundled with a fax program, "BVRP Phone Tools, Version 2.17d."  Initially it worked fine.  Recently I had to reformat my hard drive.  After reinstalling this fax software, it no longer works.  When I try to send a fax, it pops up a window that says "com port unavailable, or being used by another application."  At the same time a small window in the main fax graphic says "Modem Manager disabled."  I cannot find Modem Manager anywhere in the program, or in Windows fax help.  I have already checked the BVRP support page.  With the exception of one unrelated driver, I can find nothing specific to my version of this program.

I have already disabled my firewall and antivirus scanner to no avail.  Additionally I disabled a browser accelerator program, as well as "Call Wave."  This is a program that transfers my phone calls to my computer screen.  I thought perhaps this program was occupying the com port, but even after disabling all of these, the problem persists.  By the way I use a Lexmark X73 all in one machine.  Apparently it includes fax software, though I have never used it, and besides my "Phone Tools" fax program worked fine originally, and that included the installed Lexmark printer.  Can't think of any other info I can give you at this juncture.  Please help!
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You need to run the Dell Drivers disk to install the modem.  (It is blue in colour, and when inserted, should tell you what drivers are appropriate for your system).
If you can't find the disk, here's the list of possible drivers listed on Dell's website (for XP)

http://support.euro.dell.com/uk/en/filelib/index.aspx?sid=DIM_PNT_P4_4400&cat=20&os=WW1

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Commented:
thank you, thank you, thank you!  I did  have a blue disk, and everything is running fine.  Great job!

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