"Phone Tools," my fax software program from BVRP, says "...com port unavailable."

My three-year-old Dell 4400 came bundled with a fax program, "BVRP Phone Tools, Version 2.17d."  Initially it worked fine.  Recently I had to reformat my hard drive.  After reinstalling this fax software, it no longer works.  When I try to send a fax, it pops up a window that says "com port unavailable, or being used by another application."  At the same time a small window in the main fax graphic says "Modem Manager disabled."  I cannot find Modem Manager anywhere in the program, or in Windows fax help.  I have already checked the BVRP support page.  With the exception of one unrelated driver, I can find nothing specific to my version of this program.

I have already disabled my firewall and antivirus scanner to no avail.  Additionally I disabled a browser accelerator program, as well as "Call Wave."  This is a program that transfers my phone calls to my computer screen.  I thought perhaps this program was occupying the com port, but even after disabling all of these, the problem persists.  By the way I use a Lexmark X73 all in one machine.  Apparently it includes fax software, though I have never used it, and besides my "Phone Tools" fax program worked fine originally, and that included the installed Lexmark printer.  Can't think of any other info I can give you at this juncture.  Please help!
jkoontz33Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

moorhouselondonCommented:
You need to run the Dell Drivers disk to install the modem.  (It is blue in colour, and when inserted, should tell you what drivers are appropriate for your system).
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
moorhouselondonCommented:
If you can't find the disk, here's the list of possible drivers listed on Dell's website (for XP)

http://support.euro.dell.com/uk/en/filelib/index.aspx?sid=DIM_PNT_P4_4400&cat=20&os=WW1
0
jkoontz33Author Commented:
thank you, thank you, thank you!  I did  have a blue disk, and everything is running fine.  Great job!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Productivity Apps

From novice to tech pro — start learning today.