asked on

Outlook 2003 - Follow-Up Reminders not working properly

I have a user who has Outlook 2003 (set in cached mode thru an Exchange Server) and she uses the follow-up flag with reminders on a daily basis. The reminders were working fine until a few days ago. Now the reminder dialog box does not come up nor does the sound alert ring for the reminders. The items she flags are e-mails in her “inbox” and in another folder she created called “pending changes”. I did a search on experts-exchange and found the following link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;286166
It does talk about Calendar and Task reminders but it doesn’t refer to e-mail follow-up reminders. I did try running the outlook /cleanreminders with Outlook closed but that still did not correct the problem. Any other suggestions on how to correct this problem would be appreciated. Thank you.

SOLUTION

akshah123

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

mmj1

ASKER

Thanks for the response. I forgot to mention in my original post that I did go into the Advanced Options to verify that there was a checkmark next to "display the reminder" and also next to "play reminder sound". -- even though both are checked the user is not getting the reminders.....

SeanConnolly

mmj1

Was this working before she created the Pending Changes folders?

mmj1

ASKER

It appears from speaking to the user that the reminders did work but she is not sure it worked from the Pending Changes folder. After reading a little more about this, it appears that the reminders will only work from four specific folders: Inbox, Contacts, Calendar, and Tasks. So maybe this is the answer to my problem. If it had been working before, maybe it only worked from the Inbox and not the Pending Changes folder. I also tried making Pending Changes a subfolder of the Inbox -- but that didn't seem to work either. It seems that for a reminder to appear it has to be in one of those four folders.....

ASKER CERTIFIED SOLUTION

SeanConnolly

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

mmj1

ASKER

Thanks for leading me in the right direction. I appreciate everyone's assistance. Have a nice day......