On my police scanner, a police officer was trying to run a plate to the dispatcher. When the dispatcher tried to run the plate, she said "DMV is down" so that means she could not get an address of the person who owns the vehicle.
Now, does that mean that the DMV servers (can be a Mainframe, AS/400, i5os, Windows..who knows) are down and once these servers are down, I would assume that they generate something like a Z/VM CP message stating the server has malfunctioned or suffered a "hicupp" in the network...And those messages (if there generated), are then managed by a Computer Operater that works for the City as a Systems Operator...Now, tyhe computer operator then forwards that error message stating that the DMV or one of the DMV servers is down to a Programmer....who then resolves the issue...
Normally, when I hear a dispatcher saying that the DMV is down is actually back up within minutes...I actually want to know what goes on behind the scenes when the DMV system is down.
What I said above, is that correct how they resolve the issue?