Error Message: 104-Unsupported wireless network device detected. System Halted. Remove device and restart.

I have an HP Pavilion ZV5000 notebook with integrated 802.11 wireless. Whenever I start it, I receive the following message: "104-Unsupported wireless network device detected. System Halted. Remove device and restart." right after the HP Logo. I emailed HP and here are how the emails went.

From: HP Pavilion Notebook E-mail Support
Dear Richard,

Thank you for contacting HP Total Care.

I understand from your email that when you start your Notebook you are
getting the error message 104-Unsupported wireless network device
detected. System Halted. Remove device and restart.

If you are able to boot into the Notebook by passing the error report
then follow the below steps.

I am providing you with a URL that contain the latest update for the
BIOS and once you install the patch the issue with the error will be

The URL is

Hope this helps.


HP Total Care

This didnt work, so they sent an email stating:

From: HP Pavilion Notebook E-mail Support
Dear Richard,

Thank you for contacting HP Total Care.

To resolve the issue I suggest you to reset the bios.

1. Restart the notebook.
2. When the HP logo appears, press F10 to enter BIOS Setup.
3. Using the arrow keys navigate to exit menu and then select Load Setup Defaults. Then Select Exit saving changes.

After resetting BIOS Perform OS repair:

To repair the operating system without destroying any personal data, use the Windows operating system CD that was shipped with your HP Pavilion

1.  Ensure that the CD-ROM is connected to the notebook.
2.  Turn on the notebook.
3.  Immediately insert the operating system CD into the CD drive. 4.  Press and hold the Power button for 5 seconds to turn off the
5.  Press the Power button again to start the notebook.
6.  Press any key to boot from the CD, when prompted.  The Welcome to
    Setup screen is displayed.
7.  Press ENTER to continue (Please, do not press R key in this steps).
     Licensing Agreement screen is displayed.
8.  Press F8 to accept the agreement and continue.  The Setup window is
9.  Press R to repair the selected Windows installation.

The repair process may take several minutes to complete.  Your Notebook
will restart into Windows after the process is complete.

You can refer the following web site which has the above information in
pictorial format:

Note: OS Repair steps are same for Windows XP Home and Windows XP Pro.

This should resolve the issue. If you need any further assistance or
clarifications, please do not hesitate to reply to this mail. We would
be delighted to assist you.


HP Total Care

This didnt work either, considering theres no way for me to get passed the error screen, which kicks in almost right after the HP Logo comes on. So I received another email stating they wanted me to send the notebook back. I dont wanna do this, as Im sure I could fix it on my own.

I can remove the Hard Drive, and install it on an older ZV5000 that I own, which works fine. The HD has no problems at all, and I was wondering if there was any way that I could fix this, or if the best bet would be for me to just send it to HP to have it repaired. Any help would be really appreciated! Thank you!
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Your problem is that HP only allows the usage of certain wireless cards in their newer BIOSes (I believe since July '04).  Some lame excuse about the FCC that apparently doesn't apply to other major notebook manufacturers.  If the wireless card was factory installed then sending it to HP should be ok, they ought to get the right wireless card.  If this is an internal card you installed yourself you'll need to do some fiddling to get it to work.  Let me know the model of your wireless card and whether or not it is factory installed and I'll post the fix for it if it exists.  I know one does for the Intel 2200BG and the Intel 2915ABG cards for sure.  Note that HP will not fix this if you send it to them.

I'll go ahead and post these for anyone else who's searching...This will work for the 2200BG and the 2915ABG on HP Laptops only, if you have another brand that is giving you this problem check out the link to the thread at the bottom of this email for more info...

Thanks to Mark Wrightson over at the HP forums for this:

First off if you don't have linux installed you will need to go to and download KNOPPIX_V3.8.2-2005-05-05-EN.iso, then burn the cd

You need to have the card install during the boot sequence so, have your laptop open and bootup, when you see the boot:_ line insert the card then press enter. Knoppix will autodetect the card & the bios wont complain.

Once knoppix has booted:

Click on the penguin on the taskbar and select "Root Shell", then the following command (from now on any line that begins with a # is a command to be typed at the Root prompt:
You will get a list of ethernet adapters, eth0, eth1 etc. The wireless one should be quite obvious from the text displayed after it with all the wireless parameters!
#ethtool -e ethX
Obviously replace the 'X' with the index of your wireless card you found above.
You will get a hex dump of the 256 bytes of EEPROM data.
Note: There is nothing dangerous in the above steps at all.

If you want to writing to your EEPROM (You can seriously screw your card up so be careful ):

#mkdir /usr/tmp
#cd /usr/tmp

N.B. This file has already been patched to allow writing to the eeprom

#tar xvzf ipw2200.tar.gz
#cd ipw2200-1.0.3
#sh unload
#sh load

Now all that you need to do is write to the eeprom. If your card is from Europe:

#ethtool -E eth0 magic 0x2200 offset 0x8 value 0xf6
#ethtool -E eth0 magic 0x2200 offset 0x9 value 0x12
#ethtool -E eth0 magic 0x2200 offset 0xa value 0x3c
#ethtool -E eth0 magic 0x2200 offset 0xb value 0x10

If it is from the US:

ethtool -E eth0 magic 0x2200 offset 0x8 value 0xf5
ethtool -E eth0 magic 0x2200 offset 0x9 value 0x12
ethtool -E eth0 magic 0x2200 offset 0xa value 0x3c
ethtool -E eth0 magic 0x2200 offset 0xb value 0x10

N.B. the -E must be uppercase for writing to work.

Now reboot your computer and you should no longer get the error 104...!

You can mess up your computer doing this stuff, esp. trying to insert the miniPCI card while the computer is booting to Linux so make sure you don't touch the aerial connectors to the circuit board while you are doing this.  I that is too risky, you can use a desktop system with a pci to minipci connector to do the Linux steps and then reinsert it back into your HP notebook.

There's a lot more useful info for this at
(Note: You'll need to scroll down quite a ways past all the complaining from HP users about this problem)


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How do you know what kind of card you have on your laptop?
Do you know something that works for the 3945ABG card.
Dickson MusyokaCommented:
Mine is hp 620. Has error 104.unsuported wireless device detected. System halted. Remove device and restart.
Is this company good? Am totally embarrassed one week now. Not working at all.
If you have a problem, open your own question. This one was closed over 10 years ago.
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