troubleshooting Question

Pay Pal Charge back, Seller Protection Policy

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nchondro asked on
Miscellaneous
15 Comments1 Solution290 ViewsLast Modified:
I sold a laptop on ebay to a buyer.  The buyer asked me if I can send priority overnight and I said Yes but shipping will be 45 dollar instead of 25.
The buyer paid me in full amount of his winning bid and then send second payment for differences on shipping which is 20 dollar.

After I sent the item and they received it, paypal call and said it was stolen credit card and they hold the fund.  After investigation they said I'm qualify for seller protection so they release the fund.

A month later, buyer file charge back to the credit card company, paypal hold the fund again and now they said that the appropriate action is to return the money to sender.

I appeal and they said I didn't qualify for seller protection because I receive payment more than one time.

What should I do, I lost the money and the laptop.  I HATE IT.  I'm at lost almost 2k.
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